COSTWAY 24000 BTU Mini Split Air Conditioner, Energy Star, with Remote, Compatible with Alexa, Googlehome, Heat Pump, 21 SEER2 Inverter, 24H Timer, for Rooms up to 1500 Sq.Ft (Airtural Series)

I'm speaking on two units I just installed over the past two weeks so this isn't a full "reliability over time" review. As described, the units arrived in two boxes each (the indoor unit with it's bits in one box and the other bits in the outdoor box). Since the units are economically priced and the performance ratings seem quite good, and I only need heat in the shoulder seasons before I switch to full on wood heat (vs the $$$ electric forced air), they seemed to fit the bill. The heating comment is based on the notes that these will work down to -10C (14F). I don't know if that means the units will cease to work or if they will lose efficiency, time will tell. With all that, I decided to do the install myself. Here is where you learn about vacuum pumps, gauges and oil (another ~$200), electrical cutoffs, codes, etc. Did my research before I ordered and the work involved seemed to be straight forward, including running 12/2 wire and conduit (and a new breaker / etc). Following various install videos and a chat with an HVAC buddy of mine, I quickly determined the best approach and took it, and here's what I learned: - the 2" hole required is going to be a tight fit, so when wrapping with the vinyl, make it tight. If one goes larger than 2", note that the wall cap cover isn't going to fit (as it's 2") and the larger hole will require more filling. - the drain hole in the bottom of the outdoor unit is 25 mm, and if you cannot drain directly out, you will need some extras for it (note the size). I installed my units onto a wood deck so I didn't want the water just running wherever so I did this bit of extra, and here is where you need to know the size, which is in the manual - One has to remove all the plastic protective shipping covering from the indoor head to get the tape off, which has to be done to install the com wire. Make sure to take care when handling afterwards to not mark up the plastic. Once the connections were made, line sets torqued to spec, vacuumed for 15 minutes and vacuum leak checked via gauge, everything in place and electrics connected, only then I opened the valves to release the R32 gas and pressure checked all the fittings again for leaks ( with a 50/50 soapy water solution). Verifying no leaks, time to throw the power. LEDs lit up and with some batteries in the remote, I had the unit pumping out heat within minutes of turning on the main power. The units so far work as planned. The heat stability in the house is better than ever (haven't had to cool with them yet, may update after next summer). They are very quiet, even the outdoor units are near impossible to hear inside, and outside it's mostly a whirring fan sound. Now, why the support comment? One outdoor unit arrived in a damaged box, which I didn't notice until after the delivery guy was long gone. When I opened the box, I noticed that the unit had a considerable dent on the business end (connectors / electrics / control unit). I contacted Costway via the Amazon contact process, complete with explanation and photos of the box and the unit, and in less than 24 hours they had a new outdoor unit on it's way. If I could complain about anything it would be the nearly two weeks to wait for the new unit (same time to get the original one). However as I was not intending to install them right away (and I had one good unit to install currently) and Costway DID CHECK to see if the time to receive it was OK, and it was so I'm not faulting anyone. So far so good, and time will tell. At this stage I'm recommending my friends and family to consider these units as I now know what is involved for the install, and they work well (they are quiet and throws heat, cooling shouldn't be an issue, and reasonable to install with what's provided).

I bought the 18,000 BTU (220V) mini split for my shop. The shop is 1,000 square feet, has insulated walls, but no drywall or insulation on the ceiling. It is open to the attic, so I don’t have the most efficient insulation in the shop. That being said, this unit works very well and keeps my shop comfortable on even the hottest days. It routinely gets into the high 90’s where I live and this little unit seems to be up to the task of cooling my shop. It is so quiet that I can’t hear it running from the other side of the shop. It’s quiet, but it also puts out a lot of air flow. The build quality is better than expected and so is the performance. I was able to DIY this project having very little experience with home HVAC systems. First was the electrical. I located the units as close as I could to the breaker panel in my shop so I didn’t have to run a lot of wires. I used 14/3 romex and installed a disconnect box outside that feeds power to the outside unit. Here is the disconnect box I used. It was about $25- https://www.amazon.com/dp/B000H5YAD6?ref=ppx_yo2ov_dt_b_fed_asin_title Mounting the inside unit is easy with the included cardboard template for marking the holes/drilling. The bracket for hanging the inside unit is included, but you do not get a bracket for the outside unit so if you want to hang it on a wall you will need to buy a bracket or make one yourself. I used this bracket that cost about $35- https://www.amazon.com/dp/B07B77C8T6?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 You will need a holesaw to make a pass-through in the wall for the refrigerant and between unit electrical wires, as well as the drain. I did my drain separately for a number of reasons that aren’t important here. Once both units are mounted you have to run the wiring and the refrigerant pipes between the two units. Be careful when bending the larger copper refrigerant line because it will kink fairly easily when you are not being careful. I ended up removing the insulation and using a bender that would normally be used for bending steel electrical conduit. I already had that and you might not need it if you are patient and work slow. Bends in the larger copper tubing need about at least 6’-7” radius to avoid kinking. Once you are happy with the large line, the smaller line will easily conform to the same shape because it is less prone to kinking on bends of the same radius. Probably the most intimidating aspect of the install was the need to evacuate the air from the system after completing all of the plumbing. I thought I could rent a vacuum pump and gauge set from Autozone, but I wasn’t able to make that work because the fittings are incorrect. Not finding anything that would work for rent locally, I just bought a vacuum pump and gauges from Amazon for about $120 - https://www.amazon.com/dp/B079JJSFQW?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 With the correct vacuum pump and gauges, I was able to easily apply a vacuum for 15 minutes until it was completely evacuated. Then I buttoned everything up, flipped on the breaker and hit the power button on the included remote control. The unit hummed to life and started blowing cold air in seconds. I did have a small issue with one of the plastic components that was included in the system. I called the support telephone number on a Sunday afternoon and was able to speak to someone right away. Even being hard of hearing, I had no trouble understanding the nice lady with a faint accent. She asked for my order number and told me they would be in touch within 24 hours. Later that day I got an email from them asking me for a photo of the problem. I sent the picture and then the next day they emailed me again saying that the part is on the way to my address and it should be there in 12-15 days. The part actually arrived in 6 days and everything is fixed and operating smoothly. I don’t give out 5 star reviews unless I feel the company really deserves 5 stars. In this case, the customer service after the sale was so good, they earned more than 5 stars. Great company, and they stand behind their products.

The 12000BTU Mini Split Air Conditioner & Heater is a versatile solution for cooling and heating spaces up to 750 sq. ft. With a 17 SEER2 rating, it ensures energy efficiency, saving on utility bills. Its inverter AC with a heat pump provides both cooling and heating capabilities, offering year-round comfort. The wall-mounted ductless design is convenient and space-saving, ideal for various room setups. The included installation kit streamlines setup, ensuring a hassle-free experience. Users praise its efficient performance, rapid cooling/heating, and relatively quiet operation. However, some note that installation may require professional assistance due to its complexity. Overall, it's a reliable option for maintaining comfortable indoor temperatures efficiently.

So I had a split installed in our living room by an Hvac pro at a cost of $400 so when i watched them it looked simple so a year later we wanted an a/c in our bedroom so i ordered a costway First it was a great price, 2- i would try the install myself and 3- twice the warranty from our first unit from another company...Well we received the units ,unpacked and assembled with the help of my wife .... it was simple to install ,we even bought an a/c manifold set and a vac pump from Amazon . So after 2 hours of work the unit was up and running ..now to note i can do house wiring so that was no problem and the vac and set up again no problem so all in all ...simple set up and works perfect ...the hardest part was drilling the hole which took 10 min. other than that straight forward . we are now going to put one in my work shop and our guest cabin . even buying the tools it was still cheaper than hiring an Hvac company ...Thanks Costway

When I first got this mini split hooked up, I rushed here to write a glowing review. I was overly impressed with it, and how well it worked in my application. But that's where the good things stop. about a week later, the vanes that move side to side, stopped working. I looked into it, and the arm that moves them, came disconnected. I snapped them back together, but within the first couple movements, they disconnected again. Clearly an issue. Especially for something I didn't have very long. I contacted Cost Way through their Facebook page, and got a response from them. I explained the issue, and I was told to record a video, documenting the issue. So, I did. It was clear as day, that the cheap plastic arm, failed. Whomever I was speaking to, said they would make a ticket for the issue and someone would contact me on how to move forward. low and behold... Here I am a month later, and no one has contacted me. now, I'll be the first to admit that the unit still works. However. If there is ZERO support for something so minor... What do you think you will get when something major happens? After initial purchase, parts, labor to have it installed, it cost me just over $1800 bucks. After all that money spent, I have a unit that won't move air side to side, after one week. That's absurd. It just goes to show, that saving a few bucks isn't always the best route to take. I don't expect that I'll hear anything from them, and that right there tells me that once they have your money, they don't care. So, my advice is.... Stay away from them. For me, at least my unit still cools. But for the next person that has a much bigger issue... They will be in trouble. It's just not worth it to do business with a company that flat out doesn't care. They could have made minimal effort, corrected the issue.. And my glowing review would still be here. But now we know what happens when you have an issue.