Aqara Smart Lock U100, Fingerprint Door Lock with Apple Home Key, Keyless Entry Door Lock, Bluetooth Electronic Deadbolt Lock, IP65 Weatherproof, Supports Apple HomeKit, Alexa, IFTTT, Silver

I bought this product a few months ago. At first, it worked perfectly fine, and I installed it on my main door. However, after a short while, it started showing errors and stopped functioning properly. The door wouldn’t open or close as it should, and I ended up being locked out several times. Unfortunately, I received no real help or support — only generic replies telling me to update the software online. The customer service is nonexistent. You’ll just be creating problems for yourself if you buy this product. Don’t waste your money — you’ll regret it. My advice is to choose a product that actually provides reliable customer support.

It’s used

جهاز ممتاز جدا ويعمل مع أبل هوم كيت بشكل ممتاز جدا. أكثر ما أعجبني به هو دعمه لنظام nfc من أبل حيث أضع هاتفي الآيفون على الجهاز ويفتح بشكل مباشر دون الحاجة إلى فتح قفل الآيفون بعد تفعيل ميزة الوصول السريع.

I did lots of research and finally found Aqara as the best option for me. Easy to install, very high quality build and well integrated with home assistant.

Overall this is an excelelnt product amd very good value. I chose it specifically for its Apple HomeKit integration and was not disappointed. The device itself is well made and designed and has “Apple like” quality. HomeKit integration was simple and quick via the QR code on the battery compartment. Some great features, especially the fingerprint reader which , so far, is flawless in functionality. Installation was largely straightforward until I got to attaching the battery on the back of the door. The two screws needed are ridiculously small and very fiddly to insert. Patience and a tiny screwdriver (not included) are required for this part. Recommended.

Fácil de instalar, confiable, siempre funcional (al ser de baterías, no te deja afuera si se te va la luz, pero debes cuidar la diva de las baterías para no llevarte sorpresas). Creo que es un buen kit con buen precio pues incluye dos llaves NFC, llaves físicas, usa huella, funciona con Apple HomeKit nativamente (generalmente abro usando mi Watch); puedes escoger código por habitante y además puedes mandar llaves temporales a visitas (muy útil para la señora del aseo sin tener que darle un juego de llaves). La amo.

THE PROBLEM— If your existing lock uses a drive-in style deadbolt (round, no faceplate), the deadbolt included with the Aqara U100 Smart Lock is incompatible as it has a non-removable faceplate. The tailpiece slot on the Aqara Deadbolt (the part that accepts the rod and turns to extend and retract the deadbolt) is uncommon, at least according to the locksmiths I've spoken with. Some doors cannot be modified to include a faceplate, such as metal doors, or, like me, you might want to avoid modifying your door to have a faceplate. SOLUTION— Buy the Design House 783332 Pro Deadbolt from Amazon ($14 CAD as of writing) as it has a removable faceplate and can be used as a drive-in style deadbolt that has a slot compatible with the U100's tailpiece (the rod that goes through the deadbolt and turns to extend and retract the deadbolt). If you receive a calibration error with this deadbolt, try calibrating the lock with the door open (the app will tell you to have it closed). If it works, you'll need to chisel out the hole for the deadbolt in the doorjamb/doorframe to allow the deadbolt to fully extend to prevent constant beeping (and error messages in the app). I think this was an issue with my particular door, as the hole for my deadbolt seemed overly shallow. If the Design House 783332 Pro Deadbolt is unavailable, or if you want to try to find one with a shorter deadbolt, other deadbolts from Design House or Emtek that use a + shaped slot for the tailpiece should work. BACKSTORY / FULL EXPLANATION— I was excited to try the U100 as a replacement for my two August Smart Locks— they eat CR123A batteries for breakfast and would routinely disconnect from my Apple HomeKit setup. My first attempt at installing the U100 came to a complete halt— the deadbolt latch included with the smart lock has a non-removable faceplate that requires modifying your door if it was configured for a drive-in (round, no faceplate) style deadbolt. I wasn't comfortable modifying my doors to accommodate a faceplate, and I wasn't going to pay a professional to do it. After all, I justified this new smart lock purchase based on estimated battery savings, and I wasn't about to extend my timeline to riches. After visiting a Home Depot and two locksmith shops, extensive Googling, a support email to Aqara, and a plea to Reddit, I couldn't find a solution that didn't include modifying my door to fit a faceplate. According to the locksmiths I spoke with to find a compatible drive-in deadbolt, the part where the tailpiece slides through the deadbolt to turn the lock was one of a kind. So my first U100 went back to Amazon. This kept me up at night—every fiber of my being wanted to stop buying CR123A batteries. Then I remembered the August Lock came with a deadbolt tailpiece compatibility graphic— my first good lead. According to the August Lock deadbolt tailpiece compatibility graphic, Defiant, Emtek, Weiser, and Weslock, all use a similar tailpiece (size and orientation) to the Aqara U100's deadbolt. After some Googling, the Emtek tailpiece slot appeared to be positioned in the right spot on the lock and utilizes a + shape which should allow it to be compatible with the U100 tailpiece. The tailpiece slots from the other brands could theoretically work, but I didn't want to risk the mechanism having reversed lock/unlock positions. Looking on Amazon for Emtek replacement deadbolts, I found a brand called Design House which seemed to utilize the same tailpiece slot and placement as Emtek. All of their locks come with a faceplate, but my prior research suggested that the faceplate on most locks is removable. I landed on the Design House 783332 Pro Deadbolt, which was $14 Canadian and shipped with Prime. Once I received the new deadbolt, I easily slid off the faceplate (no tools required) and ordered a new Aqara Smart Lock U100. When it arrived, I installed it following the instructions but used the Design House deadbolt instead of the Aqara. As the tailpiece slot on the Design House is + shaped, be sure to match the orientation of the tailpiece with the knob on the interior side of the U100 so that you don't have to disassemble and reassemble the lock to change which way the tailpiece fits into the tailpiece slot on the deadbolt. After installing, when setting up the smart lock in the app, I received a calibration error that I couldn't move past. After a quick panic that there was some special magic in the Aqara Deadbolt, I wised up and tried calibrating the lock with the door open (rather than closed) to triangulate the issue. Sure enough, it calibrated, but it still wouldn't work with the door closed (the smart lock would beep, and the app would throw errors and require recalibration). As it turns out, the hole for the deadbolt in my doorjamb/door frame was shallow and didn't allow it to extend fully. I did have to chisel out the hole, but this was an issue with my original door installation and not resulting from the Design House deadbolt being freakishly long. I'm still playing around with the smart lock (I just installed it), but in early testing, it's been very responsive in HomeKit to lock and unlock the door at home and when I'm away. HomeKey and the Fingerprint Reader are lightning fast, and the integrated numbered is much more delightful to use than the (sold separately) August Lock keypad. I'm excited that there is an easy-to-activate "Passage Mode" that can be activated on the lock itself, allowing you to temporarily turn off auto-lock (which, after living with a smart lock that doesn't do this, was a key-selling feature). I'll update this review if I encounter any issues. I hope this helps! Matt ETHICS DISCLOSURE— I did not receive any compensation or free products for this review. All products mentioned above were purchased without reimbursement and I am not affiliated with Aqara or Design House in any way.