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S**E
Beautiful and Incredible Customer Service
After having some trouble with the PO Box location staff for the original necklace, I'd reached out to the seller about getting the original resent to the gift recipient and I cannot put into words how kind and understanding and helpful this seller was in getting a new necklace (NEW!) resent to the gift recipient, confirming the address, and confirming the tracking info, it really was such a kindness and the recipient is IN LOVE with it. It's gorgeous, the box it comes in is "so bougie" (which was VERY well received), and the additional info that comes with it just was so so wonderful and lovely and he loved it and we (myself and other friends getting the gift for him) loved his reaction. And the glow is the dark aspect had him GEEKING OUT.Just... love it. Thank you so so so much.
T**B
Better Than Expected
I love my new moon glow necklace. I wasn’t expecting such a nice comfortable chain to go with it and the moon is very attention to detail. There's even plenty of space on the back for engraving someone’s full name & birthday. I love that it’s not flat & has a curved surface. I definitely got a high quality necklace for a such a lower price compared to many other moon glow necklaces I’ve owned.
K**N
My birth moon
I love my necklace. It’s beautiful. I get complements all the time!
E**T
Amazing product
Wow..this necklace is just wonderful!I love it. They have excellent customer service, I asked for a specific set of numbers (instead of a date) to be engraved, and they contacted me to confirm that it wasn't a mistake.Very happy with my purchase.
A**R
Very nice piece.
This is a beautiful necklace. I love it. Do wish the engraving was a bit bigger. But over all it is a beautiful piece.
S**T
Beautiful
Very lovely and good quality. The engraving is nice and the packaging is superb. I got my son's moon and engraving and I love it. It glows in the dark too! Highly recommend.
F**Y
Seller Tries to make Moon phase as accurate as possible! Great product and Customer support!
I ordered 2 of these necklaces, on different dates. Both necklaces were to feature the same moon phased based on the date.I received the first necklace, today, and was let down that it didn't have the proper moon phase on the image and insert card that came with the necklace. I instantly contacted the seller, and was met with a prompt response.I was told by customer service --and I quote-- "The moon phase on 12/22/2007 was a Waxing Gibbous with 98% illumination, which visually appears as a full moon. That’s why I made a “Full Moon” design for you."I was unaware of this level of detail, but I appreciate the care in giving the most accurate representation of what the moon would have looked like that night. Customer service was very prompt to suggest sending a replacement necklace that had a more "waxing gibbous" look to it, they even provided me with an updated tracking number for the replacement necklace. Upon talking with them further, I decided to keep the necklaces as is (since the second necklace I ordered will match the first one) and just have updated cards sent with the correct moon phase on them, instead of it being listed as a "full moon".My only complaint is that i wish the seller would have contacted me prior to shipping my order to make sure the changes were copacetic, instead of me being blind sided by them when my item arrived. I appreciate that they were trying to give me an image of the moon that was the most accurate to that night, and to me that goes above and beyond in terms of design and thought on the seller's end. Had I had been contacted initially, and was aware of "WHY" changes were made, and asked if that was ok, I would have left a 5* review.The product its self is stunning. The image of the moon that is on the pendant is extremely clear (looks better in person than in the pictures!). The engraving on the back turned out perfectly as well! The necklace itself is well crafted, and the chain that it comes on is a very sturdy and balances perfectly with the weight/size of the pendant.I can not wait to give this to my husband for his birthday! I think he will absolutely love it, and after seeing his, i can not wait for mine to arrive as well :)Customer service was also phenomenal, and was able to fix the issues that I did have with the pendant, with a very fast response time (within minutes of messaging). My only complaint is that I wish the seller would have reached out to me initially with the changes that were made, because it could have saved a headache later on of thinking i received the wrong item.
B**S
Great gift.
After my husband gave me one for Christmas, I gave one to a friend for her birthday. Lovely and unique.
Trustpilot
3 weeks ago
4 days ago