Question 1

Are these pillows made in usa? from the fill to the case and the cover?

Accepted Answer

I looked at the tags on the pillow and cover and case made in USA and they manufacture the filling the USA too!  I try to get as many things as I can that are made in USA.  It is a great pillow.

Question 2

How do i get rid of the overwhelming smell of chemicals in the fill? Is it ok to wash it?

Accepted Answer

Viscoelastic foam or “memory foam” tends to have a scent when new. Since the memory foam in our pillows is freshly manufactured and packed, our pillows can sometimes have this scent.

Our apologies for any concern this caused. Rest assured, our foam is CertiPUR-US certified for your safety and does not contain any flame retardants. We never want to expose our customers to anything harmful or dangerous. We're not allowed to paste outside links within communication through Amazon, but if you google CertiPUR-US, their website can tell you more about their foam certification program and what it means.

To reduce the scent, you can place the pillow in the dryer on low for 1 to 2 hours with a couple of dryer sheets. I would also recommend separating the outer removable cover from the inner pillow when doing so in order to allow for more air flow.

Depending on the strength of the scent, you might want to do this more than once.

If you find that it doesn't provide enough help, you can wash the inner pillow and outer removable cover. Just keep in mind that because the pillow is dense and can only be dried on low heat, it may take several cycles to dry. Instructions for washing both are below.

Removable Cover
-To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low. If you do not have a dryer, you can air dry the cover in the sun. Make sure the cover is completely dry before use.

Inner pillow
-To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low 3-5 hours. Make sure the inner pillow is completely dry before use. If not completely dry, place pillow back in dryer and continue to dry until no moisture is found inside.

Always separate the outer cover from the inner pillow before washing either item.

Question 3

Hi, i would like to return the pillow. it is within the 100 day guarantee but it is past the return window on amazon, so how do i do this? thanks.

Accepted Answer

Look on the Coop website or call them.

Question 4

I have slept on a tempurpedic pillow for years. what are some reasons i might change to the eden coop pillow?

Accepted Answer

Hi,

Thank you for reaching out to us. Our Eden Pillow will feel different to you as you are accustom to a solid sleeping pillow which can tend to be very firm. Please read the below information of the benefits of our Eden Pillow:

Eden Pillow:

*Soft density for a luxurious, downlike feel
*Contains gel-infused fill for a comfortable, cooling effect while you sleep
*Memory foam is shredded into cross-cut pieces for better airflow and includes microfiber to prevent it from clumping or getting too compact
*The outer case features a gusseted edge to prevent pillow pinch (when the edges of your pillow slope together and fill gets pushed out from under your neck) and promote a more even surface

We hope this information is helpful,

Holly

Brand	Coop Home Goods
Special Feature	Cooling, Adjustable
Colour	Cut-out
Size	King
Fill Material	Cooling Plus-Shaped Memory Foam w/ gel/Microfiber
Shape	Cut-Out
Age Range (Description)	Adult
Recommended Uses For Product	Side Sleeper
Material	Polyethylene/Polyester
Item Firmness Description	Soft
Product Care Instructions	Machine wash the removable cover separately in cold water. Gentle cycle. Use mild detergent. Tumble dry low. Do not use bleach or fabric softner. Do not iron or dry clean. Ensure cover is completely dry before use. Do not machine wash or dry the inner pillow. If the pillow becomes soiled, spot clean with a sponge and mild detergent. Wipe the inner pillow with a clean damp sponge, gently wring out any remaining water, and air dry. Do not use an excessive amount of water to clean the pillow.
Number of Pieces	1
Pattern	Solid
Material Feature	Cooling
Fabric Type	Polyethylene/Polyester
Model Name	The Eden Cool+ Cut-Out King
UPC	817152022848
Manufacturer	Coop Home Goods
Net Quantity	1.0 count
Item model number	The Eden Cool+ Cut-Out King
ASIN	B0BQRG8QZJ

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Coop Home Goods Cool+ Cut-Out Adjustable Pillow King with Cooling Gel & Shoulder Cut-Out for Head Support, Side Sleeper Pillow, Neck Support for Sleeping, CertiPUR-US/GREENGUARD Gold

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