What is the return policy on this product?

Amazon says you have one month. The cost of toothpaste and brush head will be deducted.

My dog gets tummy issues from sorbitol so we usually just brush with coconut oil- will this product still work even if we can't use your toothpaste?

Yes - ultrasound wave cleaning will still work - provided there is a coconut/saliva liquid present on the teeth and gum surface to serve as ultrasound transmission medium. However, the cleaning performance will not be same and the cleaning process may take much longer. The best cleaning performance you will achieve by using the emmi-pet ultrasound toothpaste. Its formula is enriched with nano-bubbles and has the right properties / consistency for best ultrasound wave cleaning performance.

When i turn on the emmy-pet the green light goes on for a short time then turns itself off. the blue charging light also keeps going off? why please?

How long is a short time? 2 mins? If that is about as long as it stays on, that is normal. If it is less than that, there could be a few

I bought the set. the manual said, i have to charged first for 24 hours straight. i did. the light still red on it. what does it mean? not working?

I found not only is it hard to read and understand, but it is so pale I never was sure what color it was.I don't use this expensive an difficult to use toothbrush anymore. But if you take the brush off the base and snap on the brush then turn it on it should run. Go with that answer.Otherwise write the manufacturer.As I said, I bought and tossed this expensive toothbrush.

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Description

🐾 Ultrasonic care that your dog will actually love—because fresh breath is just the beginning!

UNIVERSAL FIT - Comes with multiple brush heads designed for dogs of all sizes, ensuring a perfect clean every time.
PAIN FREE ORAL CARE - No scrubbing needed—ultrasound gently removes biofilm and tartar, making brushing stress-free for your dog.
ULTRASONIC POWERHOUSE - Delivers up to 96 million vibrations per second for deep, non-scrubbing cleaning.
SPECIALIZED TOOTHPASTE - Includes emmi-pet ultrasonic toothpaste with microbubbles that penetrate tiny gaps to reduce bacteria effectively.
PREVENTATIVE HEALTH BOOST - Regular use helps prevent bad breath, inflammation, and tooth loss—because your dog deserves the best.

The Emmi-pet Basic Set 2.0 is an ultrasonic dog toothbrush delivering 96 million vibrations per second to gently and effectively clean your dog's teeth and gums. It includes a specialized ultrasonic toothpaste that uses microbubbles to penetrate hard-to-reach areas, reducing bacteria and biofilm without scrubbing. Designed for dogs of all sizes with multiple brush heads, it promotes healthier oral flora, fresher breath, and prevents dental diseases.

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