AECOJOY 13'×10' Patio Awning Retractable Awning Sun Shade Awning Cover Outdoor Patio Canopy Sunsetter Deck Awnings with Manual Crank Handle, Beige

Very well made, great awning for the money!The instructions are not the best but , online video helps ! So far it’s been working great and are pleased with my purchase. Will buy 2 more for over 2 other sets of windows!

This company is a great company. I bought 2 13' x 10' awnings, as I have a 26 ft deck. the 1st one took a 4 hours, because we were trying to figure everything out. 2nd one took an hour. the only complaint was there was Bar C did not have a left or right and that is important. that bar is what you put the front of the awning and what the valance of the awning goes in, if that is not put on correct it does not roll out right. Because of that one of the arms bent and almost broke. I contacted Aecojoy and they sent me a replacement awning, not just the bar. it was sent out within a week and a half. We had 0 experience hanging them on my house, we researched how to find the studs under the vinyl siding and that took some doing and watching to make sure they were level. once we got that done it was very Simple. We did watch the video that is on amazon and that made it easier. but not that they are up, very happy with them.Would purchase again!! Very happy!!

First note. The shawning was shipped from California I'm misrouted by the carrier to Pennsylvania and then back to California.Second note. After contacting the seller about the problem through Amazon, the seller said they would have a good solution for me. This was after the item was already 7 days late.On the side note, my guess is a FedEx employee misread the label saying rReading Pennsylvania instead of Redding California. (Partially the seller's fault because they chose the shipper).Third note. When it arrived, assembly was easy enough. Everything seemed to go together okay except for one bracket and the arm appeared to be a little loose where it shouldn't have been since it was already assembled by the company. I thought this may be within their tolerances put it together. Put it up. I then double-check to make sure that both brackets were at the same angle measured with a feeler gauge. Extended the awning and it dropped on the right side about 10 in lower than the left retracted the awning and noticed that the arm didn't retract correctly and was much lower than the other side.And then contacted the seller and said the product was damaged in shipping and its truck across the United States. They asked I send pictures. I've been unable to send pictures and this is the only way I can put pictures up this through the review process. This after arriving more than 10 days late.

I have the 13’ x 8’ awning and it seems to be a very good product. I am only giving it a 4 star rating because I have some comments about the assembly instructions and the actual mounting of the awning.The assembly manual does not identify the company that makes this awning, apparently you have to go back to Amazon to determine this. The manual says to contact the customer support line for problems or assistance. The number for this line is not listed. The manufacturer is apparently AECOJOY and I haven’t been able to find the number for the customer support line.I did an inventory of all the parts as suggested. The manual does not identify the two bolts that are used with the pole (item V). They were there but not identified. According to the manual the left arm is to be mounted 15.74” from the left end. Well, DUH, that’s only .01” less than 15.75 (15 ¾) so that’s where I mounted it since I do not have the capability to measure inches in decimal. The right arm is to be mounted 14.17” from the right end. This took a little calculation. Turns out .17” equals 11/64. 12/64 equals 3/16. So I mounted it 14 3/16’ from the end. These are extremely minor amounts and should pose no problem to the operation of the awning (it hasn’t on mine!). The manufacturer should review their manual and rewrite using the KISS (Keep It Simple Stupid) principle. To mount the bolt holes in brick or masonry (I have brick) the manual calls for a 14mm masonry bit. I don’t have one of those and can’t get one locally (it would have to be ordered). The video shows a .55in bit. 14mm equals 35/64 slightly under 9/16. I don’t have a 9/16 masonry bit but I do have a ½ bit so I decided I could wallow the holes out a bit. That didn’t work, apparently I wallowed out too much farther in and the expansion bolts wouldn’t take hold (they don’t expand that much!) I resolved the problem by using a ½ inch wooden dowel in each hole and used the lag bolts provided for use with a wood wall. Speaking of the holes, the manual says to make the holes approximately 4 inches deep. I don’t know why because the expansion bolts are only 2 5/8 inches long. When mounting the brackets, the manual says to tighten the bolts with a 19mm hex key when it should actually be a 17mm wrench or socket.An S. Kayton wrote a review about this product and stated that the dimensions were in centimeters but identified as inches. I don’t find this to be true. This person also stated that the manual does not tell you which end of the roller tube you should be looking at when you roll the awning onto it in a counterclockwise manner. This is true and does make a difference. If you use the left end of the roller (the side with the inner square shaft) to do this, then when you open the awning, it will unroll over the top of the roller. I used the right end and mine unrolls from the bottom of the roller (see picture). In the manual in the section for adjusting the awning the picture shows the awning over the top of the roller. I also noticed that customer’s pictures show the same thing. I could extend my awning all the way out and keep rolling so it is over the top but don’t think I am going to. I think the awning unrolling from the bottom give me greater leverage when retracting the awning and less chance of bending the arms. I think there is a greater chance of having problems when it comes out over the top because of the angle. A straight pull is better than an angled pull.All in all I believe this is a good product and I’m anxiously waiting for a sunny day to try it out!

This product has been a great help for me and my family because it covers a lot and provides excellent shade for our weekend get-togethers. The quality is very good and it wasn't difficult to set up. A very good awning.

The instructions are terrible. If they were better written the assembly and installation would be much easier. I had to redo things several times until they fit together correctly. After one day up the bolts that ocnnect the front bar to the arms broke. The are spot welded and poorly made. I could not find a way to contact the seller except through USPS. After not hearing back for two weeks I complained to Amazon and they let me contact the seller through their messaging system. A guy named Alan got back to me right away and explained that they had improved that part and he would send them right out to me. He was very helpful and I am about to re-assemble the awning. I hope they work this time.

good