TinecoA11 Pet Cordless Stick Vacuum Cleaner, Lightweight with ZeroTangle Brush Powerful Handheld Vacuum for Hard Floor, Carpet and Pet

***EDIT We have now had this for almost 8 months. I still use this everyday. We have had zero issues. Love this vacuum***We bought this because we have a small dog that sheds constantly, and a toddler.We were looking at the s11 model, but this pet model was on sale and we needed a vacuum quickly.Pros:- Lightweight, making it very easy to maneuver- Hangs on wall easily and has built in charger for an additional battery (sold separately)- Various attachments have a place on the dock so all the pieces stay together and are easily accessible (no more digging through the closet to find the crevice tool)- the mini brush adaptor is AMAZING for cars, rugs, carpeted stairs, furniture, literally everything cloth. It picks up hair really easily and quickly, gets in smaller spaces without lugging a big vacuum or attaching to a hose. I love it so much.- Suction is really wonderful!-Cost- LED light is super bright and shows how gross my floors really are before vacuuming- we have very short carpet on our stairs and in our bedrooms. This vacuum cleans it very well.Cons:- battery life does not last long, HOWEVER if you read about the product the battery life it says it has is very accurate. An additional battery can be purchased if needed. So the 10minute battery life on high mode is accurate (but I have very rarely needed to use the vacuum on high mode)- Vacuum does not stand up on its own, and this would be useful in the inevitable event of random interruptions with a child whilst trying to quickly vacuum.- Head does take a few passes to pick up bigger things like an uncooked bean or a cheerio, but the vacuum can be quickly detached from the floor adaptor and beans and cheerios quickly can be vacuumed up with no attachment.We went from a corded, heavy, and bulky Dyson vacuum to this and we love it. We vacuum multiple times a day with it, use it upstairs and downstairs, on furniture, in the car, in the high chair. It’s seriously amazing. We’ve had it for a few months now and had no issues with it. It easily comes apart, has an attachment that you can clean the filters with, is easy to set up and use. I will never go back to a heavy corded vacuum for everyday use. We were shocked at how wonderful and light it is and how well it fits under, between, and around furniture. Love love love this product!

Received as a Christmas gift in 2022. It is now April 2023 and it no longer works. I have cleaned out the stick vacuum regularly. I blow it out with an air compressor. I did use it daily for my kitchen between main cleaning days to keep the floor free dust, cat hair and what gets brought in though the back door. First i thought it was the batter, then it stopped going to the highest level (there are 3 levels of suction) Then it would just completely stop. I have recharged, I took off the battery to make sure there were not broken connections and to assure it was on correctly. I called the product line and get put on hold and have to leave message. i called a few times and was able to get through. I did speak with a very nice man and he went through with me on the phone to see if we could problem solve. Came down to the motor. They are to send me a new motor part which is the hand held portion. I will get back once the process has been completed and with how long it takes to receive the replacement motor and any other details as that time. fingers crossed as I did like the stick vacuum while it was working. Rating at this time a 1 star till this is complete...**UPDATE** 4-21-2023***I could not be more PLEASED!! Tineco customer service I received was OUTSTANDING! Everyone I spoke with on the phone each time was polite and professional and very knowledgeable of the product. The man I spoke with the first time, Chris, listened to the vacuum over the phone we discussed what was going on and it diagnosed it was the motor. They sent a replacement motor by mail and I had it within the week. I could not be more pleased. I had called a second time after I received the New motor, which I had believed my husband had change out the motor. When speaking with the young lady (I forgot her name, my apologies) when reading back the serial number we found out that the old motor was still on. (I felt stupid) She was very sweet, but we found out the issue right away.TINECO, Thank you for standing by your product and for the wonderful Customer Service Team that you have. I recommend this product as I loved the product when i received it and the Customer Service is exemplary. Thank you again.