Nutraponics Hydroponic Systems - Aeroponic Tower Garden with LED Grow Lights - Hydroponics Growing System for Indoor Gardening - Grow Herbs, Fruits & Vegetables

I’m a teacher and purchased this for my classroom. VERY disappointed! I didn’t have all the parts needed to begin with and then I had additional stuff that was nowhere to be found in the terrible building instructions. Finally, the lid and lights are not like pictured at all! The do not install correctly according to the instructions and are mess with the lid remaining in place securely.

I so wanted this to work! It all started at Christmas when my son gave me a Aerogarden table top hydroponics system and I fell in lovei so I thought I would go bigger. I mean, if the Aerogarden one worked so well, this one would too, right? Wrong! First, the assembly instructions are...basic at best. Next, the exterior pump is LOUD! The tubes shake like crazy and rattles and shakes the tower like a California earthquake. I called customer service who told me I must have set it up incorrectly and sent me some "how to" videos which was good; if I had had the submersible pump, but I had told them I have the model with the external pump and sprays rather than submersible with drip from the top After some back and forth emails, they finally sent me a video of someone assembling the tower with the external pump and spray heads....but still it shook the tower like crazy and squealed when it ran. Customer service sent me another pump but still...same result. Rattles like mad and is loud. I was told that maybe I didn't have enough water in the tank. I filled it to the rim and that didn't solve it. In fact, the more water, the more the tower shakes. One of the spray heads even blew out, but somehow I put it back together. I have asked customer service for a new spray head and was told they would send one to me once they came in but I am still waiting for one to be sent to me. I inquired about getting the irrigation kit version with the submersible pump and drip rather than the spay to see if that works better but the inquiry fell on deaf ears. Ultimately, according to customer service, I set it up wrong which is why the pump rattles and shakes. Maybe that is so, but I am at a loss for how to make it stop so I am just living with it.Also, as someone mentioned, refilling the tank, adding nutrients and ph balancing liquid is HARD, especially if you have the grow lights on it like I do. I agree with the review that said this is a bad design oversight. Also, the lights hang so low they don't get the top row of pods so it is difficult getting plants started from the top.It has been extremely difficult and frustrating getting this going but I'm not giving up just yet. I mean, I threw down almost $600 for this so come hell or high water I am determined to make it work!!! That being said, buyer beware...it is not as easy as advertised.