Breville Barista Express Espresso Machine BES870BSXL, Black Sesame

Owned since Oct. 2017, no issues yet. Avg. of maybe 2 double espressos per day, steamed milk less often, so relatively low use. We have a whole-house water softener (and 5-stage RO filter for drinking water), so scale buildup is not an issue at all. I do run the cleaning tablet when the "clean me" light comes on. I did descale it once so far, but might not have been necessary (eg. our electric kettle doesn't build up any scale). We only use the non-pressurized filter baskets (tried the others, didin't see the point, harder to clean).My best advice for an easy and consistent "Italian café style" espresso is to get a can of Illy medium roast beans. Especially if you're new to making espresso (actually in this case you may want to start with a can of ground Illy -- still tastes great and takes one major step out of the equation, and you then know the desired coarseness for grinding your own). This gets me a great espresso every single time. With local roasts (we have several roasters in the area I'd prefer to support instead of Illy) I found it is much more finicky... can change from cup to cup, and definitely from batch to batch. While I've gotten some great espressos from locally-roasted sources, with interesting flavors, I've gotten way more poor shots. With the Breville and Illy I can make a better (IMHO) espresso than any of the local shops can manage... honestly. Mind you we live in a small college town. I guess most ppl drink frothed milk with a little coffee and don't really notice the espresso part.Don't try to grind a double all at once... a lot of it will overflow (wasteful and messy). I grind one shot, take the filter out, spread out the grinds and give it a couple taps on the counter to settle them, then grind the 2nd shot on top of that. Makes almost no waste or mess this way. I've found that the "half a double" grind amount is typically one click less than an actual single-shot grind (so eg. twice at 1 o'clock for double, once at 2 o'clock for a single).Also forget the metal "leveler" thing they include... it's silly. Spread the grinds out in the filter with a finger edge. If the double filter is full to the brim before packing, you're good to go. The single filter should be a little under full before packing. After packing either filter, the metal rim on the press should be even with the top of the filter (as shown in the manual). Hardest part is making sure you're not tilting the press while pushing down, as it is easy to get a "cockeyed" pack. Again, watching the metal rim of the press vs. the filter rim is a good way to check that.Low pressure can be a direct result of old beans -- really. Came home after a 2-week trip once and tried to make espresso with beans from an Illy can that had already been opened (and had made good coffee before trip). Couldn't get the pressure high enough, regardless of grind size or amount, or tamping. Even tried a cleaning. Opened fresh can of Illy, et voilá, good pressure again.I didn't find any other accessories necessary (except eventually some cleaning tablets). You will want something on the counter to put the filter on while packing (and banging it to settle grinds) -- a folded kitchen towel works well. The space under the filter allows for a wide variety of drinking vessels (whoever suggested using paper cups... really? Wasteful and ruins the taste IMHO).The grinder maybe isn't the best -- the grind is good. and can be set very fine, but would be better to grind based on weight instead of time. It's important that the beans are fed into the grinder consistently. Make sure they're spread out evenly in the hopper, and as someone else mentioned, tapping on the hopper while grinding may help (esp. if there aren't many beans in there). You can hear the grinder sound change when it is grinding beans vs. air. Regular cleanings help as well.This is not a great machine for serving a party of people. Unless they like cold coffee, or you serve them all individually as the coffees are ready... the first ppl you serve will be done by the time you serve yourself. It's fine for a couple of servings, but beyond that it starts to get awkward. Especially if they want steamed milk.... you'd want the double-boiler model for that at minimum.Overall very happy with this machine. I had never made my own espresso before owning it, but I certainly knew what I liked. This machine delivered, after a modest learning curve (and the Illy beans helped a lot).

Update May 2024: I purchased this machine in 2015. I've had it almost 9 years. It's now starting to have issues - the 1 cup pour does not stop at automatically any longer, and a few weeks later, the 2 cup pour started doing the same. I'll look into repair, but this is probably it for the machine.Update July 2023: Still going strong!! Using it daily! I've followed their cleaning guide and decalcification guidelines and have had no issues!Update June 2nd 2019: Still use it daily, and it's working well! It's now been almost 4 years! (Time flies when you're drinking good coffee :)Update August-6-17: Still going strong after almost two years!Original Review and Tips:I love this thing. I've been using it multiple times a day for almost a year I think. Every day it makes amazing espresso, and as long as I keep it clean it preforms beautifully. This thing is also easier to maintain and requires less cleaning than other cheaper espresso machines I've tried.A tip for anyone looking to make actual espresso at home, I recommend looking for a local roastery in your area. I use to buy bulk beans online like many people, but once I tried local whole beans and found a blend I liked, the difference was amazing. Bean choice is very important if you actually want to enjoy your espresso!A few tips I picked up for using this machine:1. A few people complained about the grind amount knob not going low enough. To counteract this, I changed the cup size to "Single" and increased the grind amount by turning the knob to the right. This gives me the perfect amount of ground coffee every time.2. If the machine keeps going over or under on the pressure gauge, try cleaning the grinder. And remember to clean the grouphead with those desolvable tablets when the clean me light comes on!3. You can get cheap replacement cleaning tablets here on amazon. I chose Urnex Cafiza Espresso Machine Cleaning Tablets here on amazon, and they work great!4. You do not need to order a separate tamper, the one included is perfect.5. The included frothing cup is small but works for me. Some might need a bigger one.6. Do not underestimate the need for a burr grinder. Trying to make good espresso without one is like trying to hammer a nail with an inflatable hammer!Some of the features I love (Pros)*1) The grinder. I know many would rather use a separate burr grinder, but this thing works perfectly fine, and is easy to clean. Many complained about the coffee machine heating up the beans too much if you leave them inside the hopper, but I actually store my beans in a special container outside of the hopper, and use the included the scoop to pour in the beans when I grind them.2) The frother is amazing. Much much better than cheaper machines.3) Clean me light is awesome. Always reminds me to keep up on this things maintenance, and helps prolong the life.4) The Stainless steel is beautiful. (It is not 100% stainless on the outside though, a little bit of plastic, see cons.)5) The pressure gauge. Absolutely invaluable in making good tasting espresso. I would not recommend buying any machine without one. It really helps with learning and getting it right!6) The included tamper is perfect.7) Creates perfect pucks of coffee to dump out in the trash.8) The hot water dispenser is an awesome addition!9) Is an all-in-one, meaning I don't need to buy a separate grinder!10) Just makes good coffee.11) Great manual included for lots of useful information.12) Has an automated cleaning cycle to clean the insides of the grouphead. Awesome!14) Includes a beautiful copper dosing tool.15) Includes tools to clean out the filters.Some things that bother me (Cons)*1)The top of the machine is plastic.2) The bottom sides of the machine is plastic3) The water tank needs to be refilled often, and it also thick plastic.4) The bottom water catcher thing (sorry) needs to be emptied often, but its not too bad.5) The coffee grind separator doesn't really seem to help much, but it does help keep it out of the water below and little bit, which keeps it from smelling!6) Expensive, but to me, was a very worthwhile investment for how much coffee I was buying from the shop.7) Can't seem to find inexpensive filters for the water tank, however, I use filtered water instead of tap.8) The Lowest grind amount is too much on the "double" setting. QC Should have caught this! But not a deal breaker. See above for workaround.*Might add more later as I think of them!This thing is also great for making sweet frappicinos and iced drinks.For caramel flavored drinks I use Hershey's Caramel Syrup (Edit: I now make my own caramel syrup! It's super easy!)For vanilla flavored drinks I use Torani Vanilla Syrup that I get cheaply from a bulk wholesale store in my town.For my sweet drink of choice I mix the two, add a double shot of espresso, 2% milk, and top with whipped cream and caramel syrup.Nothing beats a great espresso in the morning!Added tons of pictures.Edit: It seems quite a few people had problems with the machine dying on them, If your machine died on your please comment on this review with any information you think may help, such as the level of maintenance you preformed while your machine was working, the brand of water filters and cleaning tablets you used, etc.Maybe we can find a common cause of this defect!