My bearings wore out after 1 week of use. Where to get replacement bearings?

If after 1 week I'd tackle Amazon as a warranty issue? Or check it is bearings not analignment issue.

The tree at the bottom of my zipline is too wide and the ratchet strap does not fit around it. Can the ratchet strap & shackle be at top of zipline?

Hi there! Usually,the ratchet recommended to be install at the low points.this is convenient for each use to tighten,If the low point tree is too thick, you can also install it at the high point,but in this way, you may need to use a ladder when you each time to tightening up.Remember to install the safety wire rope correctly after installing the ratchet straps.Have a good time with your family!

Main cable is short by 8 feet. Will safety cable make that up?

Hello Tanya E, we noticed that you said the distance between your two trees is 158ft, During installation, the steel wire rope is inclined rather than straight,So when you choose two trees, you should take the distance into full consideration.(Please refer to the illustration of the manual) 1. The main cable wire rope is 150ft long, and 16ft safety rope plays a role of insurance,not extension. 2. Although the wire rope will be connected with a 13ft long tensioner at the low point, but when you install it, you should wind the wire rope several times at the high point. Therefore, we don't recommend trying, unless you can pull the steel wire rope very tight and install it after reaching the maximum length, and also consider the diameter of the tree. If it is too thick, recommended not to install it. The best way is to change a tree. Thank you! from RollSpace,wish you a happy life!

Package Dimensions	31.11 x 30.48 x 26.03 cm; 10.77 kg
Manufacturer recommended age	8 years and up
Manufacturer reference	RS002-150FT
Manufacturer's Suggested Maximum Weight	113.4 kg
Educational Objective(s)	play, Game
Number of Game Players	1
Assembly Required	Yes
Batteries Required?	No
Batteries Included?	No
tech_spec_battery_description_toys	No batteries required
Material Type(s)	Stainless Steel Steel
Color	Blue
ASIN	B08MZ483KD

RollSpace150FT Zipline Kits for Backyards with Ratchet Straps Tensioning Kit Quick-Set Up Zipline for Kids Spaceship Trolley Zipline with Spring Brake Zipline kits for Backyard 150 ft Kids and Adults

Description

Specifications

Common Questions