How long is the coverage on my Citizen Watch?

Your Citizen Watch comes with a five-year, limited coverage. When you register your watch online or through our My Citizen App, you will receive an additional coverage year free, for a total of six years coverage.

How do I set my watch?

If you know your model number, go to our brand website and search or browse for your model. When you're on the product page, the setting instructions are listed at the bottom of the "features" section.

How do I get a manual for my watch?

Setting instructions can be accessed through our website and our My Citizen App (available for iOS and Android). To obtain the instructions specific to your watch, you will need to provide the Movement Caliber Number on your watch's caseback.

Can I buy a replacement strap or links for my watch?

Straps, bracelets and links may be available for certain Citizen watch models. To find out if a replacement strap or part is available for your Citizen Watch, please visit our new self-service portal.

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Description

The by Citizen is a timeless piece for those who value the little luxuries in life. This watch is handcrafted with a sleek stainless-steel plated band and stainless steel case. These durable materials guarantee longevity of the product and a proud owner in the years to come. The silver band, pink dial and rose-gold hands contribute to the overall appearance of the watch by adding a sophisticated aspect. This piece also features a sturdy mineral crystal to protect the dial and a eco-drive movement to ensure you remain punctual in your daily life. In addition, this product is water-resistant to 50 meters / 165 feet / 5 atm , which is ideal for those days where an accident may occur. The rich details, imperishable components and luxurious quality of the Citizen watch make it a perfect addition to any collection.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.