Why can the SOS call button not be connected to the phone?

This smart call button only supports 2.4GHz WIFI. Please place the button and your phone in the same 2.4GHz WIFI environment for connection.

After the caregiver call button successfully connects to the Tuya APP, can it be taken out for use?

Once paired, the call button needs to be in that WIFI environment at all times (so we recommend using it at home), and the smartphone just needs to be connected to the network.

Why is the phone delayed in receiving notifications or unable to receive notifications？

The product is transmitting the signal through the connected WIFI. The stability and distance of this signal transmission and the speed by related to the customer's router. You can try restarting the router or reconnecting the button.

What should I do when I encounter other problems?

When you encounter problems during registration or use, please click FAQ&Feedback on the device page of the Tuya APP.

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Description

🔔 Your Safety, Simplified! - Because every second counts in an emergency.

USER FRIENDLY DESIGN - Perfect for elderly or handicapped individuals seeking immediate assistance.
STAY CONNECTED ANYTIME - Monitor your loved ones from anywhere with remote push notifications.
VERSATILE CARRY OPTIONS - Easily portable—hang it, pocket it, or tape it wherever needed.
LONG DISTANCE RELIABILITY - Stable registration and long-range transmission for peace of mind.
EFFORTLESS EMERGENCY ALERTS - A super big button ensures help is just a press away.

The SINGCALL Tuya Wifi Smart SOS Emergency Button Alarm is a waterproof, user-friendly device designed for elderly care. It connects to smartphones for remote alerts, ensuring that help is always within reach. With a large, easy-to-press button and versatile carrying options, this alarm system provides peace of mind for caregivers and families alike.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Control Method	App, Voice
UPC	702563609897
Manufacturer	EASTWAY INTERNATIONAL (HK) LIMITED
Model number	we57
Number of Memory Sticks	1
Item Weight	40 g
Product Dimensions	6.5 x 6.5 x 2.3 cm; 40 g
Batteries	1 Lithium Ion batteries required.
Item model number	we57
Item Height	2.3 Centimeters
Item Width	6.5 Centimeters
Included Components	Batteries
Are batteries included?	No
Lithium battery energy content	0.43 Watt Hours
Lithium Battery Packaging	Batteries contained in equipment
Lithium battery weight	0.06 Grams
Number of lithium ion cells	1
Number of lithium metal cells	1
External Certification	Não aplicável

SINGCALL Tuya Wifi Smart SOS Emergency Button Alarm for Handicapped Caregiver Pager Wireless Nurse Alert System for Elderly Patient Alarm Transmitter Button,Use with Tuya WiFi

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