How do you contact the company? The box was thrown out. The gel pack is leaking and has only been used for 3 weeks.

The company is PhysioNatural. I believe you can message them through Facebook on their page.

Mine seems to have an air pocket in it, is that normal?

I don’t notice that with mine. Seems ok.

Will it cover around the whole leg of a medium size lady? I need to use it for chemo.

The ice pack doesn't fit around my entire leg. The ice pack is 14 inches long but my thigh is 22 inches. However the straps are plenty long if you need those to go around any body part

How long is it from the top near the neck down to the end where the elbow is?

It is 11x14 so depends on which way you secure it. We found that we could secure the Velcro in different ways to hold it in postion that was most comfortable depending on area of body used. We have used it shoulder, upper and lower back, calf and thigh so far

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

Help Track order

Account Cart

Universal Large Flexible Gel Ice Pack & Wrap - Cold Therapy for Your Hips, Shoulders, Elbow, Back, Knees – Instant Pain Relief for Injuries, Recovery, Swelling, Aches, Arthritis, Bruises & Sprains

Product ID: 99617408

Details

Age Range (Description)
Suitable for
Brand
PhysioNatural
Number of Items
1
Unit Count
1 Count

🔄Adjustable, universal fit straps

❄️Long-lasting cold retention

🛡️Durable, puncture-resistant neoprene

Description

❄️ Chill Smarter, Heal Faster – The Ultimate Cold Therapy Wrap

COLD THERAPY THAT LASTS - Extra gel volume and segmented chambers keep cold longer, reducing swelling and speeding recovery.
VERSATILE HEALING POWER - Ideal for injuries, arthritis, post-surgery recovery, and everyday aches—your all-in-one pain relief solution.
FREEZE FLEX LIKE A PRO - Proprietary gel stays flexible even frozen for targeted relief without stiffness.
COMFORT MEETS PERFORMANCE - Soft, skin-friendly neoprene minimizes frostbite risk while delivering professional-grade cold therapy.
FITS EVERY BODY EVERY TIME - One-size-fits-all wrap with adjustable elastic straps for a secure, comfortable fit on hips, shoulders, knees, and more.

The PhysioNatural Universal Large Flexible Gel Ice Pack & Wrap combines advanced cold retention technology with a flexible, ergonomic design. Featuring a proprietary gel formula that remains pliable when frozen, durable neoprene material, and adjustable straps, it delivers targeted cold therapy for hips, shoulders, knees, and more. Recommended by professionals for injury recovery, inflammation reduction, and arthritis relief, this reusable, eco-friendly pack ensures comfort and effectiveness for all ages and body types.

Specifications

ASIN	B07GX2LLZG
ASIN	B07GX2LLZG
Additional Features	Design and Ergonomics: Adjustable, elastic straps to fit a wide range of body sizes and secure the pack in place, along with a segmented design or multiple gel chambers for even gel distribution and consistent temperature., Gel Consistency: Features a proprietary gel formula that remains flexible when frozen, allowing for effective therapy. The gel is made from non-toxic materials, ensuring safety…
Age Range Description	Suitable for All Ages
Best Sellers Rank	#402,722 in Health & Household ( See Top 100 in Health & Household ) #2,366 in Cold Packs
Brand Name	PhysioNatural
Color	Black
Container Type	Pack
Customer Reviews	4.6 4.6 out of 5 stars (1,123)
Date First Available	June 11, 2019
Item Form	Gel
Item model number	Knee Ice Pack - 2 packs
Manufacturer	PhysioNatural
Manufacturer	PhysioNatural
Manufacturer Part Number	Large Ice Pack - BH1806SK 659682009346
Material Type	Neoprene
Material Type Free	Lead Free
Model Number	Knee Ice Pack - 2 packs
Number of Items	1
Package Dimensions	11.7 x 7.4 x 1.9 inches; 2.8 pounds
Product Benefits	Adjustable Fit: Comes with adjustable straps or a wrap that can be securely fastened around various body parts, ensuring the pack stays in place during therapy for more effective treatment., Eco-Friendly: By being reusable and made from non-toxic materials, it offers an environmentally friendly alternative to disposable packs, aligning with sustainability goals., Pain Relief: Provides immediate re…
Product Style	Professional
Size	1 Count (Pack of 1)
Target Use Body Part	Back, Hip, Knee, Shoulder, Stomach
UPC	734038244777
Unit Count	1 Count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

View all Trustpilot reviews