Thermador 18 In. Panel Ready Freezer Column - T18IF800SP

I have a new Thermador Freedom Column Freezer. It is only 2 1/2 months old and it stopped making ice.The water in the trough above the ice tray is frozen as well as water which apparently spilled over thetrough. I removed everything and turned the unit off to defrost and thaw out but still no ice. Not thekind of experience you should get from a unit in this price range.