KoziSense A18 3D Massage Chair Full Body, Zero Gravity SL-Track Shiatsu Massage Recliner Chair with Heat, AI Control, Body Scan and Calfrest Extension (Upgraded)

I bought this chair to help with herniated disc pain in my lower back and neck, and it has exceeded my expectations!!! It has provided pain relief and relaxation with its numerous different massage modes. The heating feature is outstanding, and melts away stress. The chair's mechanism is quiet and smooth, allowing for me to focus on its benefits, and its operation couldn't be easier with its option of either using the simple touchscreen, or by voice control...just tell it what massage you want and it does it! The fit and finish of the chair is great, with quality materials and excellent build quality. Setup was a breeze, consisting of removing its box, folding down the leg/feet extension, attaching the touchscreen and plugging it in. What truly sets Kozisense apart though is their customer service!!! I've been blown away with how responsive they've been when I needed assistance and had questions. They were very helpful and got back to me immediately, which is almost unheard of these days. I cannot say enough nice things about their support staff!!! I HIGHLY recommend Kozisense!

This chair has become my best friend. It looks beautiful. It was easy to wheel into the house. We unpackaged it at the front door and just rolled it up over the ledge and right into place. It has a ton of settings to choose from. It has a heating option too.! I had a really bad hip. I could hardly walk and I thought that I may end up having to have surgery and just about two weeks of sitting in my massage chair my hip is 95% better. The best purchase I’ve ever made.

We really like this chair!! It works right out of the box. The option for using the wireless charging pad or plugging your phone in is nice. There is also a small joystick that allows you to control page scrolling on your phone once connected via bluetooth. So your phone on the mount is easier to control. Haven't seen that in other chairs! The thai stretching setting is amazing!!!! But there are a few things that could be approved upon and why I gave 3 stars. First, the back heat is not on your back but outward toward your hips, but you can't feel it at all. The calf heat is nice but make sure you wear pants and not shorts, as it does get quite hot on bare skin. Second, connecting your phone through bluetooth we cannot get it to play music through the chair for some reason. Third, the shoulder area is quite tight for my husband who is very barrel chested. Lastly, I wish it had more options for massaging. The pad is a bit confusing to get to work for different settings and only a couple are labeled. All that said, its still a great chair especially for the price point since we got it on sale. Customer service did send a heating pad but it can't be used while massaging so defeats the purpose. Editing because customer service reached out. There are 2 settings for the bluetooth, connecting to the one that says AMY allows you to play music through the chair. :) They are also updating the heating pad, yay!! Ill update my review again when received. New edit: the company reached out and worked on a new heating pad attachment to test out and sent one. It works great! Honestly, the customer service is AMAZING!! They will do everything they can to make you happy with your purchase. We have zero regrets! I did see the review about the foot massage being horrible and please take it with a grain of salt. I have plantar faciitis and nerve damage in my feet from neuropathy. This makes my feet HIGHLY sensitive and painful all the time. If the foot massage hurt, I would absolutely say it. Could it be better? Sure. For me if you could lock the foot massager to your height during use, it would be better but its made to be adjustable for height and comfort. I just try to sit a little further down since I'm short, so I can feel it better on my feet. The inflation actually feels really good and help circulation. And NO I am not a paid reviewer. I value myself more than that. I review almost everything I buy because I appreciate honest reviews. If you notice, I also do not change my original reviews. I add to them if need be but never change my original opinion.

5+++++. This chair is amazing. You get a 60 minute professional massage in 20 minutes simultaneously. Foot, leg, arms, shoulders, and back massaging working together. It is complete zen. It was easy to read and watch videos to unfold and zip cover. It is truely a turn key system. Super high quality, you could find this chair in Buckingham Palace. Its that opulent. We had a few things that needed to be fixed. I emailed my warranty card in. Then called customer service and followed their instructions. Danny from CS started texting me and a immediately started sending me parts and tools to fix the problems. He has them shipped overnight waiting at my door the next morning, when possible. Danny texted me twice a day with updates on delivery times of parts. There are no words to express how I feel about your 2024 Kozisense Intelligent Massage Chair. Truly amazing. Worth every dollar. Thank you.

Very pleased with this chair, wonderful massage! I just received it today, quick delivery and no assembly required. Just for reference, I’m 5’9 and bought it for lower back pain. I was worried it wasn’t going to be powerful enough, It is perfect with intensity level set half way. My son helped me move it in, he is 6’q 220 and loved it as well, in fact he fell asleep in it. The reviews sold me as people had good things to say about the customer service response, here’s hoping I have no issues to need them.

I was skeptical in the beginning with my husband choice. But I fell in love since I opened the package. The design is beautiful, like a chair from the future 🚀☺ The material it was built is good, has a warm feature that I turn on and off as I needed and you can put some covers to give you a warm sensation as well👍. When you are seated and when you stepped out of the chair you feel secure because it's sturdy and it's comfortable because it feel soft when you are receiving the massage. I love the zero gravity feature that you can choose in some options, it make you feel so 😌 relaxed. I would like to have an extra intensity for the foot rollers, but my husband feel pleased and happy with the roller's setting. It is a matter of likes.. I love the combination of massage in the sleep and the upper back massages. I even fell asleep and snore😅. Because I have short legs and arms I don't reach to the part to play with your phone while sitting( but I don't need it, because I want to close my eyes and feel the massage) and also I don't reach the foot rollers very well and that's why the feature of putting legs up or down it's very useful for me🙏. But this is something with my anatomy and nothing to do with the chair, as my husband fit and feel all features very well. The first day we had a issue with the foot part, my husband got hysterical and I dialed the number they show in the digital screen... an agent respond that a representative will call me back within 24h maximum. But 10 minutes later I was receiving a call from "Summer" Let me be honest, this is the customer service representative that you would love to have helping you in any phone call from any company that you may need be helped. Professional, patient, educated, knowledgeable and easy guidance, fast and correct answers to your questions about everything from features of the chair ..up to the way of how to get the issue solved....let me tell you... This experience was beyond my expectations. This is the customer service that America is proud to always have. This the customer service representative that any educated and reasonable customer would love to deal with. Because there are customers and Customers....some of us (customers) that do not respect them or make their job easy.... To be honest... So far we are more than happy with the choice we did.( it looks beautiful in our room and fit perfectly in the small space we had available..it was made for us😅 . We are pleased with service that we got. And how the issue was solved. I will recommend to consider this company as an option for your chair massage. They have different levels, so even in a budget (like we were) , I'm pretty sure that you will be able to purchase a chair that make feel like I wanna go home... I need my massage😉...

Not worth the money. I don’t know what to say beyond that. The chair is nice but if I could go back.. for review check list sake, minimal assembly. Fit through 30 inch door, easy mobility with two people, adjustability through controls meh, practicality no. Wish I had got a normal recliner with features.

Omg. I am in love with this chair! I have fibromyalgia and sometime it’s hard to make it through the day without everything just hurting. This chair is comfy, and most of all, has heat that is very soothing. It has a slew of settings so you can pin point exactly where you need a massage - mid, upper, lower back, legs. All of the above. And when I use it I have it on the most gentle of massages. My husband would probably prefer the strong setting. You can go between if you prefer. My other favorite setting is the compression. You can just have it squeeze if that’s better. Squeezes upper arms, legs, and forearms too. Bottoms of your feet are covered too. For the money this chair is a bargain! Oh! And spend the extra $20 to have it delivered to the room of your choice. This guy is very heavy. It almost didn’t fit in the standard doorway too, so maybe measure to be sure. Assembly was a breeze once it was out of the box.