NINESTARS DZT-50-9 Automatic Touchless Infrared Motion Sensor Trash Can, 13 Gal 50L, Stainless Steel Base (Oval, Silver/Black Lid)

We bought this trash can about 10 months ago, and it worked fine up until a month or two ago. At that point the lid started opening and closing much too fast (I timed it at 1.7 seconds), and then when the lid closed it would take another 11 seconds before it was ready to open again. This was very annoying. I contacted the company and they first sent an email suggesting that I perform a "factory reset" (turning it off and removing the batteries for 24 hours). That didn't help. So they said that since it was within the 2 year warranty period they would ship me a new lid, but it could take up to 72 hours to process the order and then another 5-7 business days to ship it via UPS. That sounded reasonable. Except that it actually arrived exactly two days after that email!! The new lid works great. It stays open for around 3.7 seconds, and as soon as the lid finishes closing it is ready to open again. By the way, they requested that I email them a video of the lid malfunctioning so they can send that information to their product and development team. I was happy to do so, but note that this was after they had already started the shipping process for the new lid. So it's not like they were first asking for proof of the problem. They just wanted to improve their product. All in all they provided great service, and I was very impressed with how they quickly made things right for their customer. What more could I ask for?

I love this trash can! It is so convenient with the motion sensor when you have your hands full. It is good quality and fits well in my kitchen and can hold the standard trash bag.

Good product—well made. The automatic opening and closing feature works nicely, and it fits standard-size liners. The motion sensor is a great touch.

We bought this can as a set with a smaller can (which we never actually used) back in 2011? from Costco. Many complain that the can stopped working in a matter of months, but we only recently started having problems with it which were not resolved by a simple battery change. I'll begin with the story of dealing with mechanical failures.Although I found that replacement lids could be purchased from the Nine Stars website for slightly more than half the cost of buying a whole replacement can, they were out of stock on the lids and I didn't get a response back about when they might restock them for several days, so I ordered a whole replacement can here (which incredibly arrived less than 24 hours later even though I selected free 2-day Prime shipping!). Meanwhile, I checked their "troubleshooting" section and found that by cleaning the contacts on the battery clips with baking soda and allowing it to sit open without batteries for over a day, the existing lid became functional again, although not quite as well as before. (it could be that moisture had built up inside, and some of the improvement occurred with drying, as well as allowing it to "reboot".) Since it was working well enough to use again, we did not unpack the new one purchased here. Just today I finally got a call back from Nine Stars saying replacement lids were back in (though not yet on the website) and I ordered one, thinking I could return the unopened can and come out ahead. However the return shipping cost, even for us to take it to a facility that could accept it, canceled out most of the savings when you add the cost of the new lid, so I will just keep the new can and find some way to deal with/reuse the (completely undented/unscratched) can bottom when the time comes to swap it out altogether. MORAL OF THE STORY; if you have one of these and don't tend to bash up your stuff, get in touch with Nine Stars and buy a backup lid when you notice functionality starting to decline. Even if yours lasts as long as ours has, it will need to be replaced eventually. The can itself is pretty durable and chances are you won't need or want to replace the whole thing.Now, on to the product itself.I liked the idea of this can because I'm the food prepper and like to minimize hand rewashing when I'm on task. I also like gadgets, truth be told. And although my husband is annoyed by the unintentional openings when he's fooling around in the kitchen, I am not bothered by it unless our trash is getting an attitude. Also, it may become less sensitive over time; it seems now I do have to wave my hands directly over it before it registers, whereas when we first got it, you might occasionally set it off from more than a foot away.This can fits in the only space we have for it, between a cabinet and a radiator, and neither obstructs the drawer (unless you move so slowly the can Volunteers! before you get the drawer all the way open) nor takes up much space in the room. It still has a useful capacity, and a larger can just ends up making it harder/heavier to take out the trash. It's also a reasonably priced steel can if you compare it to other nice step cans in the same size range. We had a fairly decent steel step can before, but the hinge on the back tore the wall up and it was round rather than a wall-hugging rectangle like this one, so we had to move it more often to get into the bottom cabinet. Also, the lid opening was as large as the can diameter itself, which some might prefer, but I like that the opening on this can is not. There are places in life where full transparency is not necessarily desirable, and the trash can is one of them as far as I'm concerned. I don't get the full impact of the sights and smells of our kitchen refuse with this lid design. I also have not had any problem fitting the bottom-release dust cups from my Shark Navigator Freestyle or Shark Rotator into the mouth of the can.I like that the lid ring holds the bag edges tidily out of sight, and I find that the lid and can are both easy to clean with just a couple of disinfectant wipes. The surface doesn't seem to show dirt or fingerprints too badly, and we never had a problem with the lid coating peeling off like others have mentioned. Every so often I hose the can out if we have a bag leak inside, but it doesn't seem to be hard to keep civilized. Since the bottom of the can is not metal, rust hasn't been an issue. We replace batteries every couple of months, but we use rechargeables so your mileage may vary. The first can used 4x D batteries, the new one uses 3x C but does not require noticeably more frequent changes.Sometimes I forget that all trash cans don't open this way, and realize belatedly that I'm waving my hands over the trash can in the breakroom at work as if I were preparing to pull a rabbit or a string of multicolored scarves out of it. Same experience in assorted ladies' rooms. And I'll do it more than once, as if I'm wondering what's the matter with *the trash can*. Really, this is the only major drawback for me. The motion sensor thing has ruined me for other kinds of cans. I do wish I'd had a better experience with getting a replacement lid for it (or at least with communication, as I would have been happy to wait a week or two if I'd known that's about how long it would take for them to come in), and also wish the lid had lasted a while longer before replacement was needed, but there are bound to be tradeoffs, and for my part, I found the price to be worth it.

I am so happy with this product.Had the old model plastic garbage can,lid would fall in etc. When your hands are Full this is your option. Awesome item!!