Bundle of iRobot Roomba Combo j9+ – Multi-Functional Base Refills Bin and Empties Itself, No Need to Avoid Carpets, Avoids Obstacles​ w/iRobot Authentic Multi-Surface Rubber Brushes

Update After 45 Days:Well it stopped scratching the floor but after just a few days of working great it started having a mind of its own, steering jobs during the middle of the night randomly. And then it stopped emptying its bin automatically. Tried everything we could find to get it to once again empty its bin... and nothing worked. Wife fed up with this expensive, non-reliable appliance. So we returned it. And after our experience with it we cannot and do not recommend it.Update After 30 Days:After a few days someone from iRobot reached out to us. Very interested in our experience with the J9+ Combo so I spent over an hour on the phone explaining what had happened and how it happened and why we were disappointed. We were told our experience was not normal and they'd like to send us out a replacement unit. It arrived, this time with mopping pads. I'd like to say their customer support is 5-star BUT... but, we reached out to support via their website on the day the unit arrived without mopping pads and their first response to that email was after we'd actually received the replacement unit 10 days later.So is it better? Yes. Using just Bona cleaning solution with zero water the floors are perfectly clean and shiny as expected with zero streaks. It is able to complete full cleaning runs without intervention and has yet to get stuck or have an error running into obstacles. So the unit itself is 5-star. The app though, well, that's another story. Still getting missing help pages and still throwing errors when modifying rooms, etc. And, unlike other robot mops you can't tell where it has completed part of a job and what part of the job still needs to be completed. I shows a rolling iRobot as it's doing it's thing which is just useless. Others we've used actually show you the pattern used to vac/mop and a realtime display of where the robot is. And there's no way to tell it to clean just a room or section of a room without first setting up a favorite for that. Other much less expensive units allow you to spot clean, room clean and even area clean right from the Home Screen.So, we debated on returning it and to be truthful, we may still do that. But the quality of the mopping is as good as we've seen. Is it twice as good as other units... don't think so but having clean floors that shine... well, if we were to try another unit we'd be very disappointed if the mopping experience was not as good. So for now, we'll keep it. But iRobot REALLY needs to work on their post-sales support, their first use supporting documents and videos and most of all, their app experience. It's the most expensive but all these things are at a level you'd expect from the least expensive option.Previous Review: Really looked forward to this arriving and all the AI making cleaning our home effortless and "smarter". For the record we have a cheaper iHome vac only robot and thought this very expensive, top of the line one would be a huge improvement. It has not been so far. It arrived without the mopping pads. I reached out to support and after 2 days haven't heard a word from them. After that we decided to at least try it. Has yet to finish a complete vac run for either a complete run or even a room at a time. It took over 10 hours to map our main floor. Also experiencing issues/bugs with the iOS app. Try to save a keep away zone when it finds one and it will not save. Try to better understand a function and click on help and it just says not found. The whole thing just feels rushed and unfinished. So far we are not impressed.

Pro’s-Base is compact and looks nice.-Once it’s done 2 mapping runs and the keep out zones are adjusted you can pretty much just let it do its thing and not worry about it.-Vacuum and mop performance is very good, even with a shedding Golden Retriever in the house.-Obstacle avoidance is really really good.-I know it’s manufactured in China, but it’s an American company, and that makes a difference to me.-Changing the mop pad is no more work than emptying the dirty water, and I know the mop pad and base are always clean.-My 4th Roomba and the best so far.Con’s-You have to be pretty obsessive with it for the first 2 days. You need to unclutter the house, let it do 2 complete mapping runs, and spend some time creating and adjusting keep out zones.-Bathroom Mats are a problem. Keep out zones haven’t been the answer for me. I don’t know if the answer is taping them down, picking them up before each run, or just letting them get moved around by the robot.It’s not a completely frustration free process to get the J9+ Combo set up, but once it is set up, it’s nearly perfect.It cleans very well, picks up dog hair, mops well and consistently finishes every job without getting stuck.Auto empty vacuum and auto fill mop functions are great.I really don’t mind washing and changing the mop pad, I think it’s probably better than hoping the machine cleans the mop, and then having to empty the dirty water and clean the base.Everything seems to be made in China, but buying from an American company appeals to me.Roomba’s are really easy to replace parts when needed.I Really like this robot, I’m glad I sent back the Roborock Q-Revo and bought this. The Q-Revo had all the bells and whistles, but the vacuum performance was terrible, obstacle avoidance was awful, and the build quality wasn’t great.I think this is the best Roomba yet.It’s not perfect and is a little frustrating for the first couple days, but the effort has been worth it. It works flawlessly every day.I hope Jarvis will continue working well and be my new helper for many years.