Zappos Experience, The

This is one of the best books that I have ever read. I'm inspired and have started implementing what I have learned from Zappos in my businesses. Thank you very much Zappos for sharing your journey with us. Thanks to you too Joseph - you are a great author. Best wishes...

this book was thought provoking and will change the way I lead my team. I appreciated all the links and QR code--clearly a good value add. I think the author could have made the book about a third shorter and still made all the same points. but this is a minor quibble. this is an important read for anyone who leads a service team and anyone looking to revitalize their team.

Big fan of the zappos culture and this book. It shed some light on some key areas in terms of where the company prioritized time and efforts to foster a culture that flys in the face of what many organizations only pay lip service. Unlike other companies, zappos puts in the hard work to create such a culture.

I'm always on the lookout for good business books with advice and ideas I can use in my own company. I wish more businesses were like Zappo's in their culture and hiring. I am about half way through the book and have lots of ideas for my company already.

Interesting but clearly written by a fan so biased toward the company.

The Zappos Experience was an inspiring story about how Tony Hseih took a simple concept and turned it into a successful company. It seems like he took business back to the basics and expanded on how to value both customers and employees in uncommon ways in today's business world. And from all I can tell, he has stuck to those principles while making Zappos an enviable place to work and do business with.

In today's environment where people have become accustomed to being treated like "walking wallets" by the places where they choose to spend their hard earned cash, the notion of providing outstanding service to one's customers is not a revolutionary idea. In fact, Mr. Michelli, does not present anything revolutionary in his book. What is revolutionary is that an online company like Zappos can capitalize on the old notion of customer service turn it into a religion of sorts, prosper, and remain humble. Zappos' philosophy is based upon the notion of creating happiness, not only to its customers, but also by creating a happy environment for its employees. Although many of the ideas that made Zappos successful will not work as a cookie-cutter approach with all corporations, the overall philosophy will. Regardless of what industry one works in, the philosophy is worth adhering to -- that is, selling happiness at every level, and never forgetting that the customer is always right. This book is also full of great resources and interactive guides. Well worth a read!

I bough this book for a research paper I was doing on the company. Very insightful. I also liked that throughout the book there's a bunch of those QR codes that bring you to websites and more information about the company. At the end, you get a free 31 day trial of Zappos Insights!

Its a great informative books on how zappos does everything differently

Très bon livre. Une bible pour les gens qui décident de faire passer le service au premier plan. Well done

This is now one of my favourite books on company culture. It's a fascinating study of Zappos with loads of detail and insider information even including things like appraisal frameworks and examples of forms. I view it as a study on the intersection between employee engagement and customer service. Zappos have shown how deliberately skewing your culture to the point of recruiting on "fit" first before skill delivered the results that they wanted. I've bought this book for dozens of friends and colleagues and it is now required reading for all consultants and service teams at Reward Gateway where I work. Highly recommended for anyone interested in corporate culture, employee engagement and customer service.

WOW

I run an ecommerce business. Much of the stuff in here is common sense, but it never hurts to go over common sense ground again and again. A few nuggets worth stealing. Some American drivvle in here but then .... its American.