Yale Conexis L2 Smart Door Lock - White- Remote Access from Anywhere, Anytime, No Key Needed, Compatible with Alexa, Google Assistant and Philips Hue, SD-L2000-WH

Purchased this lockset in the US for an Emtek hardware door, so of course as expected, Yale is going to decline support on this lockset, saying this isn't made for the US market - the principal reason being it only works with Yale Home which is only available in the UK Apple App Store. But in reality, this is a bigger issue with Yale and Assa Abloy (parent company) and just reflects why you shouldn't buy a Yale Smartlock, and I'll do you the courtesy of explaining why with this review if you bear with me. The trouble with Yale's story is the connection modules are all standard bluetooth and wifi, and there's no reason for this except for Yale stupidity and support customer service reticence, which is par for the course for them (take a google tour of search results for Yale Conexis and Bluetooth and you'll see what I mean). The stupidity seems to be tied to Yale decisions to try to make extra bucks by selling you extra keys on an already expensive lock, and building that into an app and not being willing to let go of the opportunity to sell you more "slots" for keys, at least in my view. So if it weren't for this, they'd make the enrollment process supported on standard apps, as it fits entirely within the technology footprint of their other lock sets and there is no reason for this (bluetooth, wifi, and the connection bridge all feature the same behaviors, protocols, and codebase). So what you end up with when buying Yale is a pretty badly broken and fragmented technology ecosystem, where you're not going to get locks that work how you want. This in my opinion has probably been even further exacerbated by the August Lock acquisition, and now you've seen various old Yale apps forcibly obsoleted for a landscape of multiple confusing apps today (Yale Access, Yale Home, August Home, Yale Accentra Access, Yale Secure, Assa Abloy Access, Assa Abloy Guardian... need I go on?) with duplicated functionality, but sprinkled around incompatibility at the same time, and its like trying to navigate an obstacle course to find what works. Yale, or the parent company Assa Abloy should really have to go through training wheels school before they're allowed to operate a business selling software dependent products, much less graduate to big kid panties. Now don't get me wrong, the American manufactured hardware of these companies are nice, and that's why you're tempted to buy it. I know you are... why do you think I own this thing and am leaving this review, I fell right into that groove. But letting these guys try to do business with software is just what you'd expect from asking hammer and nail guys to write you some software... "to do what, hammer better?" You're going to get a really great hammer and nail, but the rest of the experience is going to suck. If you have a regular lock, try some other folks - Level Lock has been pretty good to me under abusive conditions elsewhere, and has held up despite some routine configuration annoyances (but at least you can get through them). Unfortunately, most of your Emtek type three point / five point lift the handle to lock door hardware is going to be euro cylinder based and come from the UK. But try some other options. I haven't tried them yet, but I think Tedee, Nuki, Neatatmo and Danalock are options, but none have the integrated door handle and lock set configuration common to this Emtek multipoint style configuration with both handle and deadbolt in the "escutcheon" which I think is called a "full escutcheon". For full escutcheon locks, it is even harder, but I'm leaning toward trying BluSafe next, but Avia and Ultion+Nuki is a decently packaged solution as well. I'd go with Avia as they look well designed, but they also have the feel of a pretty small company. BluSafe really looks like about the same hardware architecture as Yale, but with an actual software solution versus whatever you want to call what Yale is trying to do. Meanwhile, before I bounce this one back, just for grins I'm going to throw together Home Assistant on a spare Raspberry Pi and a Z-wave repeater with a M5tech ESP32 bluetooth bridge running on the far end by my Yale lock, and try to grab it with a Yale Conexis plugin for Home Assistant. I already have Homebridge running which connects various wifi products to my Apple Home, and I can just feed in anything I want to manage through Home Assistant, then I may be happy enough with the Yale. But what a hack. You "may" (but unlikely) also be able to change your app store region to the UK and access the Yale Home app, but these days every Apple service is tied to your region, so you'd have to cancel all Apple services (Music Match, Apple One, Fitness+, Apple TV). I'm tempted to activate an old device on a new Apple account and attempt, which would be fun. VPN and a spare android device may give you better mileage, and ultimately if you can get the right app on there, you should be able to bridge it to wifi and setup home connections and enroll some key fobs and be done with the app. Grr, stupid Yale folks. What a bunch of goobers to sell such crap. Really nice hardware. Crap software. Crap business practices. Incompetence at the top.

I was excited to try the Yale Conexis L2 Smart Door Lock, but unfortunately, this product is not supported in the U.S. It's designed specifically for the European market and relies on the Yale Home app, which is only available in the UK app stores. This makes it almost impossible for American users to set up or fully utilize the product without extensive workarounds like changing app store regions or using VPNs. Additionally, features like remote access and app integration don’t function properly in the U.S., leaving the lock effectively useless here. While the hardware looks promising, it’s clear this product wasn’t intended for American customers. If you're in the U.S., save yourself the trouble and look for a locally supported alternative. Very disappointed that this wasn't made clear upfront!

WONT WORK IN USA MARKET!! Yale geo locked app super for this and all conexis locks.... stupid .

We mistakenly bought a Reynaers multipoint locking door for our California home which has proven to be a very bad decision. I tried installing the Yale conexis l2 on our front door and after many tries and much troubleshooting, I’ve given up. Don’t buy this lock, it is junk.

My QR code doesn't work, it says the serial number is invalid, and the application no existing cone is L2 smart lock

This was easy to fit. Just make sure you follow the book and the video together. Don’t miss the “rehanding” step once it’s fitted. This is where you hold the “R” button, lower the handle, then raise the handle. This lets the devise know which way up your handle is. If you don’t do it, it will think it’s locked when it’s unlocked etc.

Caution if buying from Amazon Warehouse. Firstly the item was described as 'Like New' with damaged packaging. Sure enough the packaging was damaged, but the item was also missing the Doorsense component. In addition some of the fitting packs were open and missing components, but additional fitting packs had been included as though multiple returns had been combined. Amazon gave a partial refund due to this. As the Doorsense component is not critical, I set about installation. On removing old door handles they literally fell to pieces, leaving me no going back. Following the video from Yale on installation, fitting the lock was reasonably simple. The next problem came when setting it up. During setup, the Yale app flagged that the lock had already been registered to another users account. There is no way to get around this, you either have to wait for the previous owner to respond and release the lock (if they have the app / respond), or buy a new Yale Access Module. So at that point I could manually lock the door, but had no way to unlock it from outside. Basically had to use another door until I managed to resolve. Spoke to Amazon again who acknowledged this rendered it unusable and offered a return, but with no other lock to fit I was a bit stuck. Instead I ordered a new Yale Access Module, which is usually used to update the Conexis L1 to the L2 with connectivity, and then fitted the brand new module which hadn't previously been registered. From that point things were better and everything is now working. Again, Amazon offered a further partial refund to cover this cost. All good in the end, but what set out as an attempt to save £50 by buying a damaged box from Amazon Warehouse ended up taking 3 days, 2 partial refunds and a spend on a replacement module. All in all ended up about 90 quid cheaper but with the hassle above. Still experimenting with the functionality, but now have cards, key tags and mobile access working including remotely.

I bought 2 locks at a discounted price due to damaged packaging. Items appeared to be in good condition but one box had batteries missing and were packaged differently. It's supposed to take between 20 minutes to an hour to set up but first one took much longer. I suspected there was a fault and after much fault finding and self doubt it turns out the access module was faulty. There is no on line support that identifies this but after replacing the access module everything is working fine. If you haven't installed the locks before it can be a bit overwhelming but take your time, follow the instructions and it all works out. The smart locks themselves are good quality. Take note. A locksmith can't pick these so if you manage to lock yourself outside you are stuffed. As a precaution I've installed the smart keypad so I can use that to get in. My old key safe is now used to store emergency batteries for the smart lock and keypad. I think the best thing about this product is the ease you have in controlling who can get into your house. No difficulty in asking the ex to give keys back. Just delete their access rights on the Yale app.

Well, I was wondering if I should invest when according to the compatibility guide, my Avantis multi-point, with the dead bolt above the latch, is not compatible with it. I even removed it to see about replacing it, however, looking at it, the question I had was why is it incompatible. So I asked Yale, via Facebook, [email protected] have never responded. The conversation went as follows (names and most pleasantries removed) Yale: In regards to the Advanits & Coneixs. They are not compatible due to the Advantis locking mechanism being the opposite way around compared to the normal multi point lock. Hope this makes sense. Me: Hi the locking mechanism still appears to the handle as the standard way round. The internals may be different but the handle is still the same way up. Has anyone actually tried it? Me: (Pictures sent showing normal door handle is the same way up etc.) Yale: It is the way the deadbolt is located, as it is above the latch. Me: (Puzzled) How does that affect it? Yale: it allows the Handle to lock, but due to mechanism inside the lock can not retract the deadbolt back. At this point, I am convinced my correspondent does not understand what he is talking about. I took the plunge, and bought one anyway. I was convinced that as far as the door locking mechanism it did no less and no more than any other door handle, and vice versa, The Yale Conexis door handle performed the same tasks in the locking mechanism as any other door handle. Cut a long story short, I bought it, I installed it, thank heavens for the video, just make sure you tighten the actuator screw before any testing. It worked. It behaved exactly as I expected it to, as it is intended to. THE YALE CONEXIS L1 IS COMPATIBLE WITH AVANTIS MULTI-POINT LOCKS! I have only had id a day so far, but I am knocking off a star because of: (a) The App on my partners phone says she must confirm with the email sent to her, as yet, no email. Hardly the fault of an Avantis Multi-point lock. (b) [email protected] does not respond. (c) I have raised the issue with the same person via Facebook, so far, without acknowledging the fact that I successfully installed installed the handle on an "incompatible" lock, so far his response re the non existent email has been: "We've noted your issue and a member of our customer support team will get back to you soon 👩‍🔧" We shall see. If I have other problems, I will update this later.

This was fairly easy to install. There is a good Yale video to take you step-by-step. I made the mistake of not lining up the actuator correctly, so had to dismantle and re-do the process, but got there in the end. The lock is a similar size on the outside to my previous lock, but noticeably bigger on the inside with the extended module and battery sections plus it's quite chunky. Setting up the lock wasn't too bad. However, I did struggle setting up the module and bridge. The app kept failing to connect to the module (even though I was right next to it) but it got there in the end. The biggest problem was connecting the bridge. I followed the instructions and it consistently kept failing to connect to Wi-Fi. I am an IT professional and no matter what I tried, I could not get it to connect. I eventually realised that the bridge DOES NOT CONNECT TO 5GHz WI-FI. My phone was connected to our home Wi-Fi and the 5GHz signal. I presume the app uses your phone's connection to configure the bridge. So I disabled the 5GHz Wi-Fi on my home router (so now only the 2.4Ghz was broadcasting) and it worked! I am surprised this issue isn't more common. Hopefully, if someone else experiences this issue, then disabling 5GHz might resolve it. I re-enabled 5GHz once the setup had completed and all is fine. So overall, a well made piece of hardware, let down a little by the software. It is great to not have to worry about carrying around or remembering my keys any more.