SX8800-PX2 USB On-Hold Player - Music & Message

I needed to replace my music on hold (MOH) system. I have a PBX Vodavi Starplus STS system which was set up to use a mini jack MP3 player. I checked out a lot of players and began narrowing it down. The final contenders were Grace Digital Messaging and Music on Hold USB MP3 Player (GDI-USBM10) for $120.99; Innovative Telecom SX8800-P On Hold Music Player for $128.34; and the Innovative Telecom SX8800-P2 USB/SD On Hold Music Player for $111.22. I carefully researched each of the systems. I checked to see if they came with software to create MOH; whether they came with prerecorded licensed MOH; whether they used USB or Flash memory; whether it would be difficult to change the MOH; whether the unit had a built in speaker to check the MOH; what was the voltage and wattage of the system, etc. After researching this, I found that the Innovative Telecom SX8800-P2 system was one of the newer ones. It had both a USB thumb drive and flash memory card slot. It provided royalty free music. And the price was right at $111.22 with free shipping. The unit is very compact. It is made in the USA. It came with a 512MB mini USB thumb drive which holds the pre-recorded music as well as our licensed MOH from earlier. I simply plugged the USB drive into my computer and copied our MOH to the drive. It was very easy. I may use the provided holiday MOH later. The unit does everything it says and I am very pleased.

Very cheap and unusable. It has almost no volume, no matter how much you turn it up.

Pros: -Small in size that is a plus. It just don't take a lot of space. Compare it to a size of a wallet. -You can use either a flash-drive or a USB-stick. -Has volume control so you can listen to it. -Works as it is suppose to. Till now it's working fine. Cons: -Don't have a display so you can see if the repeat is either on or off.

If you are looking for a message on hold that is simple then this is the one for you! You can save a message to SD card and slip it in to this unit for consistent messages for every phone system. It also has one that is prerecorded and a slot to use a USB thumb drive to put the message through as well as another option. Really dual purpose and item is exactly as described by the seller with super fast shipping! Will order More! Thank you!

I purchased this item due to the fact that it was the cheapest production of this type on amazon and had good reviews. I received my item in a timely fashion was a little disappointed by the construction, cheap plastic, but as long as it worked I didn't care, simple to use, loaded our custom hold greeting on to the included usb key, and it worked fine. The big issue we had was sometimes the device would stop working, we would have to unplug and plug it back in to make the device turn back on. Pro Comes Preloaded with hold messages if you don't have any Custom Messages Easy To Use Has a Speaker to Make Sure Music is Playing Cons Very Cheap Construction Does not Stay ON all the time

A nice design, inexpensive and minimal. The pre-recorded MP3 files are more than adequate but I had some frustration getting it to work as the instructions are confusing for a non-technical person- the technician was very helpful with a service issue related to the thumb drive. He sent me a few replacement files and made a point of helping work through- very much appreciated; ultimately replacing the part. No more CD players and associated problems- our customers get nice, neutral music and announcements rather than a silent delay!

We purchased one of these units on 12/19/14 it worked fine for 2 weeks and then stopped Amazon quickly replaced the unit and the new one worked 4 weeks and it stopped. Amazon will not replace it because it was over 30 days referred us to the vendor who we can not locate. So we decided to open the unit to see if we could make our own repair. To our surprise we found the speaker and main circuit board held in place with DUCT tape. If I were you looking at this product I would move on to something else. this is a waste of good money.

Overall its middle of the road, but for $100 I expected a little better. -It only comes with an SD Card, no USB drive is included so the product description is misleading. -Using it on a Avaya Partner ACS running R3 - Its a little quite even after maxing the volume out, and a bit of distortion here and there but that could be do to cell phone compression or my Partner ACS system. Who knows? Still its the cheapest usb/sd card on-hold player on amazon at the moment. Edit: 2/6/2013 - So it seems the manufacturer really cares about there products, and gave me a call and do what the could, the sent me a usb drive and apologized that it wasn't included to begin with (seems like an honest packaging mistake) and mailed me one right away. I upped my review from 3 to 5 stars because having a vendor stand behind their product is great. (Also I didn't read this in the original description but it has a built in speaker and a battery, currently not using the provided mini usb power adapter and am powering through a HP Proliant server usb port, which works great.)