CLCTPOU620UVF2

I've had this unit for 3 months now. I bought it to replace my refrigerator's water dispenser after having a problem with mold. It was too costly to repair and probably would have just recurred anyway, so I decided to get a dedicated unit. I love clean drinking water and it's much cheaper than bottled over time with how much we drink. Energy: The surprising thing was how energy efficient it is. I tested on an average day (2 people using it for both hot and cold) using a plugin power meter. It used 0.76 kwh over a period of 24.8hrs. Honestly with how often I see the compressor or heater running, I expected a lot more usage. Temperature: That being said, the unit is actually not that hot or cold. I've measured it at around 160°F for the hot and 55°F for the cold. This is fine for drinking (my Asian wife drinks the hot or mixes it with some ambient and I, American, drink cold generally). But it's not hot enough to make coffee or tea with, and not as cold as the refrigerator water was. This may actually account for the low power usage. I'm fine with it that way, though. And I haven't been able to find a service manual to see if it's possible to adjust. Noise: The only really long-term annoyance is the noise. I mean it is a compressor and a moderately high speed fan, so I expected some noise. But due to how compact everything is, there's really no room for noise insulation in the unit. So it's definitely louder than the refrigerator when the unit is heating or cooling water. This may vary depending on where you put it. Mine is right out in the open on the counter with a window behind it which may amplify it a little over a cabinet or something. I mean you need to leave the back open for it to cool itself, so you can't put it in a totally enclosed space, but if it were in a cabinet with an open back and far enough away from the wall to allow air flow, it might be less noticeable. Service: I actually ended up with a bad unit from Amazon and had to contact Brio support. Overall it was a good experience. There was the typical fight to get past first line support by convincing them I'd tried everything to resolve the issue and that it was properly installed. But after determining the unit was defective, I was shipped a new unit from Brio fairly quickly. As a bonus, due to COVID-19 they didn't want the defective unit back, so I got some free filters and free replacement parts if anything should break after warranty, assuming I don't recycle it to save space or if I move. Installation: I had some issues installing due to my own plumbing, but installing the actual unit was a breeze. I had space on the counter right next to the kitchen sink and beside the refrigerator, and a hole already cut in the side of the cabinet for the refrigerator water line, so I just expanded the hole slightly to fit another hose. I left the refrigerator line installed in case I decided to bypass the water reservoir for the ice maker one of these days which requires more work than I have time for at the moment. But I could have just used the hole as is if I didn't want to leave that attached. Everything else was easy. Just turn off the water under the sink. Install the adapter included. Attach the hoses as shown in the instructions. And turn the water back on. YMMV depending on your setup, but that's not related specifically to the product. The hoses are very easy to attach and secure due to the design of the adapters. Big plus. Water Quality: Probably the most important thing is the quality of the water. And I'm quite satisfied. It's way better quality than the refrigerator ever was. Really no taste at all, which is the way I like it. The filters included are still working great after 3 months. I guess it's too early to see how long they'll last overall, though. Also, note that our water is not really that bad compared to some. Mostly it's just a chlorine and mineral taste issue. I can't say if it would help with real pollution issues or an otherwise unhealthy water supply. Ease of Use: For the cold and ambient water dispensing, it's just a simple button push. There is a very slight delay as it does its thing and it seems to always clear the lines after you let off the button so there's a little extra at the end you have to make sure to catch. Though the included tray is deep enough to collect a good amount of that, which is a big plus compared to the refrigerator which just had a plastic tray that was nearly flat with some ridges to allow the cup to sit above. The only minor complaint I have is around the hot water. The part of the manual for this seems to be for another unit. It says to push the child lock button and press the cup against the dispenser. This unit doesn't have a thing in the back that you press the cup against, just buttons on top. The confusing part is that the three buttons for dispensing are obviously buttons. They are mechanical, separate pieces of plastic that push down a little when you press them. However, the button to unlock the child safety feature is just a picture of a lock between the hot and ambient buttons. It's just touch sensitive and doesn't depress, so it's really hard to understand that it's actually a button at all and not just a diagram. Once you figure it out, it's fine, but it took me a while to even try touching it. Again, it's minor, but not very user friendly. I have to explain it to everyone the first time, because so far no one has figured it out on their own. Making it a mechanical button or explicitly saying with words or a diagram that you need to press that lock picture would help. Also, if nothing else, fixing the manual would be great so at least you could say RTFM. Conclusion: Overall, any minor issues I have with the unit's design are just that, minor. And there are not really any technical issues to speak of that any other unit wouldn't have. It really is mostly as simple as clean water at the push of a button. I can't justify even deducting a half-star (if that were possible). Maybe a 4.75 out of 5 if I had to give a more specific score. I'm quite satisfied 3 months in.

I bought this unit about 4 years ago, and everything was fine until it wasn't. After 3 years, it suddenly stopped working, so I contacted support. They honored the warranty even though it had already expired and sent me a "new" unit. This "new" unit started leaking from the spigot after a few weeks, so I contacted support again. They said that since they had already honored the warranty, there was nothing more they could do. Since they couldn't help, I decided to open the unit and try to fix it myself. This is when I noticed it was not actually a new unit — the spigot looked like it had been glued with Krazy Glue, and it broke with a simple touch. Now I have no other option but to buy a new one, and certainly not from this brand.

Update (6/24/2020): We've had this water purifier now for about 3 months - and it is still working flawlessly. I've become so accustomed to the taste/consistency of this water that I prefer it over water bottles. We've had zero issues with functionality, all buttons/lights work well, the filter(s) are still working, as well as the UV. Very impressed with this product (still). Original Review: Naturally, the current events going on have had us questioning alternative ways to have clean water on hand, other than buying case after case of bottled water. For years, we've been sick of purchasing water this way, but this was the straw that broke the camel's back apparently. I did extensive Amazon research for different water purifiers, reading reviews, product dimensions, etc. When I purchased this last week, there were no reviews. However, other products that Brio has, have pretty great reviews. The two main reasons we went with this option were 1) The height of this unit fits comfortably under our cabinets and 2) The room for cups/pitchers to collect the water from the dispenser is quite tall. I've attached pictures for reference. Installation took a few hours (but that's because our current water line needed an adapter - so a trip to Lowe's was necessary). The only thing that is taking some getting used to is the flavor/consistency of the water. It's not a bad taste, in fact, there's really no taste at all, thank goodness (because I'm NOT a fan of tap water). It's difficult to describe, but the consistency of the water still feels like tap water when you drink it. It's just not as smooth as bottled water. But after a few days, I've gotten used to it. I also purchased a back-up set of filters to have on hand, in the event things get even harder to find in the future. They're $90 on Amazon right now. Here's the link to the replacement filters (since it took me some time to find them): Brio 2 Stage Water Cooler Filter Replacement Kit - for Models with UVF2-1500 Gallons https://www.amazon.com/dp/B083JP8GXW/ref=cm_sw_r_fm_apa_i_JTJDEb9ES1C7V Overall, the piece of mind from not having to rely on getting bottled water anymore, especially now, is worth every penny, ten times over. I highly recommend this water purifier.

Overall this machine has a good quality and value. What you need to know is that replacement of the filters requires that you flush each filter for 5 minutes [10 total] by removing the water line from the back of the unit then attaching it to the special adapter you have connected to the new filter. Then you attach a drain tube off the other side of the adapter and run that into the sink so that the flushed water has somewhere to go. Ok, so you buy this unit and nowhere does it mention this rediculous procedure. To make matters worse, our water cooler unit is nowhere near a sink, now what? You either go an buy a 50ft 1/4 tube so you can run that to the nearest sink or you get a 20 gallon garbage can and use that as the drain tub. Whatever happened to put the filters in the unit and drain the first gallon or two before drinking the water. Buyer beware, you have these extra steps....even if you happen to have a sink nearby. Otherwise good luck.

I've had this product for 3 years now and it has been mostly wonderful. I would have felt perfectly comfortable giving this 5 starts. However just because a product works doesn't mean it's a good product, and I think the way the company handles issues and support truly shows if this products themselves are good. After 2 and a half years of owning it I had an issue where the device would start beeping and the uv light would start flashing. I routinely clean and maintain my machine in accordance with the manual, so having this come up was a bit of a shock. I assumed that since the device was beeping and the uv light is flashing that the devices was attempting to convey and error or fault of some sort. Assuming the manual would contain information as to why the device was behaving in this way I look all over it front to back, nothing. I then proceeded to check the internet via their websites "Support" page, nothing. I called them and they gave a list of things to do, replacing the filters again, cleaning the unit, reseting the filters. Nothing, I then sent a email to support and they told be the same thing even after I told then I had already completed those steps. After finally getting that point across they assured me they would help me resolve the issue saying I could get a warranty replacement, to which I responded with that my unit was out of their on year warranty. What shocked me was that they then proceeded to assure me that it was fine, you can still submit one and attempt to get a replacement. They did not, instead I waited a week to finally responded to me ( after getting my information for an alleged warranty replacement ) saying that my device was no longer under warranty and quite "After thoroughly exploring all options to resolve the issue with your Brio product, we have determined that you have exceeded the one-year warranty limit, and therefore, we are unable to provide a replacement unit.". Effectively saying sorry we cannot help you, what is most annoying about this whole thing is no one could tell what the beeping and flashing uv light even meant, or what was faulty on my device. Long story short, if you hoping on purchasing a device to have that would require light maintenance, and all you'd need to buy is filter beware that it might end in the device randomly breaking, and being left with no options as customer "support" is basically no existent.

When I purchased this water dispenser, I was skeptical about how my family would like the water (we all are very picky about the flavor of our drinking water). I was also curious how a little countertop water filter machine could make our tap water (which had a bad chlorine smell and taste) taste good. But we were finding it expensive and laborious to fill and haul heavy 5-gallon water jugs every 2 weeks. When this dispenser arrived, it fit nicely on the kitchen counter and the setup instructions were easy to follow. After running a few gallons of water through it to flush the new system, the flavor only got better and we've just enjoyed it ever since! No more heavy lifting water jugs, no empty water dispenser when you're thirsty. Instead, this dispenser provides us ready-to-use, cool, delicious water when we need it (or hot water for beverages) and is much more economical than what we had before. I highly recommend this product to anyone who needs a great-tasting water filter/dispenser.

In the first day of using: 2 stars! Just install the item today (1/16/2021) and already so disappointed. The feed water valve does not seal to 3/8" valve in my sink. I have to buy another gasket to fix the leak issue. I connected to unit to water source, drained the first tank, and refilled the second tank and checked to ensure the water is clear. Everything is in good shape. However, after the hot and cool water are reached, it started emitting a very loud nonstop beeping noise, and the UV light has been flashing rapidly nonstop as well. We can’t get either to turn off and there is NOTHING in the instruction manual that says what’s wrong or how to fix it. I contacted Brio customer service based on the number 1800... on top of the unit. Because it is Saturday, I have to wait until Monday. Currently, I have to disconnect the power cord to be able to stop that beeping noise. Let see how Brio supports their customers.

Test... TDS Control - Distilled = 3 Tap = 460 Brio Hot side = 321 Brio Cold Side = 316 Brio “ambient” = 423 Cheap ol Brita = 308 Should you be concerned? Yes. How can a single stage cheap Brita carbon outperform this $300 machine? Hot side consistently higher ppm, cold higher, and “ambient” hardly filters at all Now, watch the video too... quality control issues And Tell us Brio... where are ALL these UV lights or light you claim, Exactly? Be specific. Just the nozzle tiny light??? In the hot water tank? In the cold one??? Because even when the “UV light on” was on and I took it in the pitch black dark with side panel off, the only light was a tiny one in the nozzle on, no other one on in the incoming reservoir —- so why might tell us where each one is located while you are at it? What is The wattage of each, so we can rate effectiveness per unit volume of water. Oh... and the hot water light is on. 24 hours later, reservoir has always had water, even before I turned it on as instructed. It just plain doesn’t work. Maybe the same guys who assembled it poorly burned it out at the factory too. Note the melted styrofoam even before initial hot water power up. Something is real fishy about this setup. Just sharing my findings because I’m “Straight Truth Only” Time to fix some things at the factory Brio. You almost had me, abc you can fix this sucker. Add a 13w 3.5” submersible light to the incoming water tank or similar, fix the design issues per the video, and fix the filtration to at least beat out a cheap old Brita. And YES I flushed the filters first lol, don’t go there. There are definite quality control issues