We have problems with the cameras, in mainstream not working only substream, can help us with this?

What is your bitrate setting?For the best results, you might want to enable H265+ setting.

Can i access thie video from this camera via web browser without installing any plugins or oem software?

You can access this camera via web browser, but you need to install the plug in for the first time. Please be advised that you need to use the internet explorer or google chrome with ie tab extension.

The model on the box and the configuration page shows hes324-xb-4. is this not ds-2cd2t65g1-i5?

HES324-XB-4 is OEM of DS-2CD2T65G1-I5

Does the camera come as pictured with the mounting box behind the camera?

No it doesn't include the junction box.

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6MP Acusense PoE Security IP Camera, Compatible with Hikvision DS-2CD2T63G2-2I Bullet EXIR Night Vision 4mm Fixed Lens H.265+ 3 Year Warranty

6MP Acusense PoE Security IP Camera, Compatible with Hikvision DS-2CD2T63G2-2I Bullet EXIR Night Vision 4mm Fixed Lens H.265+ 3 Year Warranty

Product ID: 119046908

Details

Recommended Uses For Product
Security
Brand
HAWK EYE
Connectivity Technology
Wired
Special Feature
Portable Night
Indoor/Outdoor Usage
Indoor

🌙EXIR Night Vision

📷6MP Resolution

🔒3-Year Warranty

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Description

👁️ Keep an Eye on What Matters Most!

📱 REAL TIME MONITORING - Stay connected with instant alerts and mobile streaming.
🌐 SMART H 265 COMPRESSION - Optimize your bandwidth with cutting-edge video encoding.
🌟 120 D B WIDE DYNAMIC RANGE - Capture stunning visuals in both bright and low-light conditions.
🛡️ LIFETIME TECH SUPPORT - Enjoy peace of mind with dedicated support from Hawkeye.
🔍 CRYSTAL CLEAR SURVEILLANCE - Experience 6MP high-resolution clarity for every detail.

The 6MP Acusense PoE Security IP Camera offers high-resolution surveillance with advanced features like Smart H.265+ compression, 120dB wide dynamic range, and real-time monitoring capabilities. Compatible with Hikvision systems, it ensures reliable performance backed by a 3-year warranty and lifetime tech support.

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